Advanced Methods Of Quality Management

Program Specification: Master of Electrical and Microsystems Engineering
I 4.1 Fortgeschrittene Methoden des Qualitätsmanagements (FQM) (Advanced Methods Of Quality Management) Learning objectives: Students are familiarised with progressive methods of quality management and their applications in industrial companies and service organisations. On this basis they are able to systematically improve the quality management system of a business and develop it on to the point of excellence. Prior knowledge / requirements: Applicants must have a basic understanding of quality and process management, and a knowledge of standard methods and relevant QM system standards such as ISO 9001 Contents: A selection of these or other methods depending on topicality: • Total Quality Management (TQM) with relevant models for implementation (e.g. EFQM) • Indicators and BSC • Six Sigma • Design For Six Sigma • Change management • Audits • Strategy Development • Target Deployment Literature (a selection, regularly updated): Bläsing, J., Praxishandbuch Qualitätssicherung, Volume 2, Module F1, May 1987 Bläsing, J.: Das Excellence Buch: Anerkannte Spitzenleistung im Beispiel, TQU, 2004. Brunner/Wagner, Taschenbuch Qualitätsmanagement, 1999, 2nd ed., Hanser Verlag, ISBN 3‐446‐21118‐7 Crosby, Ph. B., Quality Is Free, New York 1979 Crosby, Ph. B., Quality Without Tears, New York 1984 Ebel, Bernd, Qualitätsmanagement, Verlag neue Wirtschaftsbriefe, Herne/Berlin, 2001, 2nd ed., ISBN 3‐
482‐51432‐1 Gembry, S., Herrmann, J.: Qualitätsmanagement. Munich: Rudolf Haufe Verlag GmbH & Co. KG, 2007. Hering, E., Triemel, J., Blank, H.‐P., Qualitätssicherung für Ingenieure, VDI‐Verlag 1993 Kamiske, G. F., Brauer, J.‐P., Qualitätsmanagement von A – Z, 2006 Kamiske, G. F., Der Weg zur Spitze, Hanser Verlag, 2000, 2nd ed., ISBN 3‐446‐21486‐0 2
Kirstein, H.: Die Grundlagen des EFQM‐Modells. In: http://deming.de/efqm/modell‐grund‐1.html. (20.02.2008) Krems, B.: TQM (Total Quality Management) = Umfassendes Qualitätsmanagement. In: Online‐
Verwaltungslexikon olev. http://www.olev.de/t/tqm.htm (05.01.2008) Linß, Gerhard, Qualitätsmanagement für Ingenieure, Fachbuchverlag, Leipzig, 2005, 2nd ed., ISBN 3‐446‐
22821‐7 Malorny, C.: TQM umsetzen. Weltklasse neu definieren, Leistungsoffensive einleiten, Business Excellence erreichen. 2nd revised edition Stuttgart: Schäffer‐Poeschel Verlag, 1999. Masing, Walter, Handbuch Qualitätsmanagement, Hanser Fachbuch; 5th ed., 2007 Merle, Total Quality Management, Transfer Verlag Regensburg, 1998, ISBN 3‐86016‐073‐7 olev.de: Entry "Total Quality Management (TQM) = Umfassendes Qualitätsmanagement" in Online‐
Verwaltungslexikon, http://olev.de/t/tqm.htm (2006) Pfeifer, T., Qualitätsmanagement. Strategien, Methoden, Techniken, Hanser Verlag Munich 2001 Rothlauf, J.: Total Quality Management in Theorie und Praxis. Munich (Hanser) 2001. Zink, K. J.: Business Excellence durch TQM: Erfahrungen europäischer Unternehmen. Munich (Carl Hanser) 1994. Zink, K. J.: TQM als integratives Managementkonzept: Das EFQM Excellence Model und seine Umsetzung. Munich (Hanser) 2004. Zollondz, H.‐D. (Ed.): Grundlagen Qualitätsmanagement. Einführung in Geschichte, Begriffe, Systeme und Konzepte. Munich et al: Oldenbourg Wissenschaftsverlag GmbH, 2002. Zollondz, H.‐D. (Ed.): Lexikon Qualitätsmanagement. Handbuch des Modernen Managements auf der Basis des Qualitätsmanagements. Munich: Oldenbourg Wissenschaftsverlag GmbH, 2001. Course type: Seminar, with the preparation and presentation of a seminar project on selected topics Duration: 4 SWS Credits: 5 ECTS points Estimated workload: 28 x 1.5 contact hours; 28 x 1 h follow‐up study; 60 h to be spent working on the seminar project and preparing the presentation; total workload 130 h Assessments: Written report approx. 30 pages in length, written abstract (handout), 30 to 45 minute presentation with discussion Lecturer: Prof. Dr. Manfred Hopfenmüller Module offered / repeat options: 3
The module is offered each summer semester; in the winter semester students can attend a parallel course as part of the Logistics Master study programme