JD Power and Associates 2010 Vehicle Dependability Study

JD Power and Associates 2010 Vehicle Dependability Study

J.D. Power and Associates
SM
2010 Vehicle Dependability Study (VDS)
2010 Nameplate Ranking
Problems per 100 Vehicles
0
Porsche
Lincoln
Buick
Lexus
Mercury
Toyota
Honda
Ford
Mercedes-Benz
Acura
Hyundai
Cadillac
Infiniti
Subaru
Industry Average
SAAB
Saturn
BMW
GMC
Chrysler
Kia
Volvo
HUMMER
Jaguar
Chevrolet
Nissan
Audi
Dodge
Pontiac
Mazda
Scion
Mitsubishi
MINI
Jeep
Volkswagen
Suzuki
Land Rover
100
200
300
400
110
114
115
115
121
128
132
141
142
143
148
150
150
155
155
158
164
165
165
166
167
167
169
175
176
180
182
190
192
195
201
202
203
222
225
253
255
NOTE: Isuzu is included in the study but not ranked due to small sample size.
Source: J.D. Power and Associates 2010 Vehicle Dependability StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power
and Associates as the publisher and the J.D. Power and Associates 2010 Vehicle Dependability StudySM as the
source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or
other promotional use can be made of the information in this release or J.D. Power and Associates study results
without the express prior written consent of J.D. Power and Associates.
J.D. Power and Associates
SM
2010 Vehicle Dependability Study (VDS)
Top Three Models per Segment
Car Segments
Sub-Compact Car *
Compact Premium Sporty Car*
Highest Ranked: Honda Fit
Toyota Yaris
Highest Ranked: BMW Z4
Entry Premium Vehicle
Compact Car
Highest Ranked: Toyota Prius
Toyota Corolla
Pontiac Vibe
Highest Ranked: Lincoln MKZ
Acura TSX
Cadillac CTS
Midsize Premium Car
Compact Sporty Car
Highest Ranked: Mazda MX-5 Miata
Saturn SKY
Pontiac Solstice Convertible
Highest Ranked: Audi A6
Lexus ES 350
Cadillac STS (tie)
Infiniti M-Series (tie)
Midsize Sporty Car
Large Premium Car*
Highest Ranked: Chevrolet Monte Carlo
Toyota Solara
Ford Mustang
Highest Ranked: Cadillac DTS
Lexus LS 460
Premium Sporty Car*
Midsize Car
Highest Ranked: Buick LaCrosse
Mercury Milan
Honda Accord
Highest Ranked:
Mercedes-Benz SL-Class
Porsche 911
Large Car
Highest Ranked: Mercury Montego
Buick Lucerne (tie)
Ford Five Hundred (tie)
For more detailed findings on vehicle quality and dependability performance,
visit www.jdpower.com
*No other model in this segment performs above the segment average.
Source: J.D. Power and Associates 2010 Vehicle Dependability StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power
and Associates as the publisher and the J.D. Power and Associates 2010 Vehicle Dependability StudySM as the
source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or
other promotional use can be made of the information in this release or J.D. Power and Associates study results
without the express prior written consent of J.D. Power and Associates.
J.D. Power and Associates
SM
2010 Vehicle Dependability Study (VDS)
Top Three Models per Segment
Truck / Multi-Activity Vehicle (MAV) Segments
Compact MAV
Midsize Pickup
Highest Ranked: Honda CR-V
Subaru Forester
Hyundai Tucson
Highest Ranked: Honda Ridgeline
Dodge Dakota
Ford Ranger
Midsize MAV
Midsize Van
Highest Ranked: Toyota Highlander
Toyota 4Runner
Ford Freestyle
Highest Ranked: Ford Freestar
Toyota Sienna
Buick Terraza (tie)
Chrysler Town & Country (tie)
Large MAV
Midsize Premium MAV
Highest Ranked: Toyota Sequoia
GMC Yukon
Ford Expedition
Highest Ranked: Lexus GX 470
Lexus RX
Infiniti FX-Series
Large Pickup
Large Premium MAV
Highest Ranked: Toyota Tundra
Ford F-150 LD
Chevrolet Silverado Classic HD
Highest Ranked: Lincoln Mark LT
Lincoln Navigator
Cadillac Escalade EXT
For more detailed findings on vehicle quality and dependability performance,
visit www.jdpower.com
NOTE: For a segment award to be issued, there must be at least three models with sufficient sample that comprise 80 percent
of market sales within an award segment. There is only one large van model with sufficient sample size, thus no large van
awards have been presented.
Source: J.D. Power and Associates 2010 Vehicle Dependability StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power
and Associates as the publisher and the J.D. Power and Associates 2010 Vehicle Dependability StudySM as the
source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or
other promotional use can be made of the information in this release or J.D. Power and Associates study results
without the express prior written consent of J.D. Power and Associates.