Access to Justice through Talent and Technology

Access to Justice through Talent and Technology
Corporate Responsibility Report 2009
A division of Reed Elsevier Inc.
Our accomplishments are impressive, but
not nearly as impressive as our people’s drive
and desire to accomplish impressive things.
When I was a boy growing up on a farm in Canada, “going green” meant someone was
dressing up for St. Patrick’s Day; the phrase “Corporate Responsibility” wasn’t in
the dictionary; and when the attorneys in town worked for free we did not call it “pro bono.”
I did understand the value of the Rule of Law―thanks to my father’s Sunday night lectures
about the Russians who illegally occupied our native Estonia.
Back then I would not have believed that I would someday work in an organization that helps African nations update their law
publications, helps train judges in newly formed republics, sponsors a film that illustrates the atrocities of human trafficking, encourages
pro bono service and provides support for its own lawyers and for professionals within the larger legal community, and offers its 15,000
employees diverse opportunities to combine their passion and expertise for the public good. I remember when people didn’t even
discuss initiatives like these because drawing attention to charitable deeds was often viewed as inappropriate.
Thankfully much has changed about the way we think, and act, with respect to society’s challenges and the role of Corporate
Responsibility in addressing those challenges. Today, the world’s problems are far too complex for any one government, corporation or
non-governmental organization to tackle alone.
A weak or nonexistent Rule of Law is often at the root of many of these problems. The notion that a civilized society needs an
accessible, independent and transparent legal system for economic growth and basic human rights has come to the forefront. I am proud
that LexisNexis routinely works with government, nonprofit agencies and customers to strengthen the Rule of Law and combat atrocities
such as human trafficking. I am proud we actively support valuable programs in education, health and safety that are both locally relevant
and sustainable. We proudly collaborate with customers such as Clifford Chance, Skadden Arps, and Stroock, Stroock & Levin, and we
partner with organizations such as the National Association of Women Lawyers, Boys and Girls Clubs of America, the National Center
for Missing and Exploited Children, the International Justice Mission, the Somaly Mam Foundation and Polaris Project, and other global
professional organizations such as the International Bar Association.
At LexisNexis, many of the partnerships we champion are supportive to our mission. Enhancing legal systems, judiciary systems and the
Rule of Law are beneficial to our business. Our partnerships also contribute to the true purpose-driven culture of our organization. But we
do not only support the Rule of Law and Corporate Responsibility for business reasons. We support them because it is the right thing to
do. LexisNexis is comprised of more than 15,000 dedicated professionals. Our people expect a higher sense of purpose and substantive
relationships with partners who are willing to enhance the public good. Our people are actively involved in our LexisNexis® Cares program,
and their ideas have resulted in new initiatives, more skill-based volunteering opportunities and increased donations and participation at
our Cares events.
I’m confident that you will share my admiration and respect for my LexisNexis colleagues, our customers and all our partners once you
review their accomplishments. The following pages are full of passion, energy and creativity. I am proud to be part of it.
Sincerely,
Andy Prozes
CEO, LexisNexis Group
Page 1
LexisNexis CR Report 2009
Committed to Advancing the Rule of Law
There is only one law for
women sold into slavery and
raped: silence. But I have not
been silent. And the Rule of Law
will prevail. LexisNexis is helping.
We need your help, too.
Somaly Mam,
President, Somaly Mam Foundation
Page 2
LexisNexis CR Report 2009
$5.3 million
in cash
and in-kind contributions
to support Rule of Law
Rule of Law
Rule of Law
Community
LexisNexis places critical importance on
access to justice and Rule of Law. We
believe a transparent legal system is a
fundamental element of a healthy society
and a growing economy. We also believe
it requires a clear set of laws that are
freely and easily accessible to all, strong
enforcement structures, and an
independent judiciary to protect citizens
against abuse of power by the state,
individuals or others.
Customers & Suppliers
LexisNexis has a three-pronged approach
to advancing the Rule of Law: promoting
awareness, victim support and training.
We promote Rule of Law through
outreach and advocacy, educational
forums, thought leadership, and the free
dissemination of, and training on,
LexisNexis® solutions. In 2009, LexisNexis
donated $5.3 million in cash and in-kind
contributions to support Rule of Law
and pro bono work around the globe.
Governance
Employees
Our Rule of Law Resource Center
is one of the largest, free online sources of
Rule of Law and human rights information.
In 2009, the Center’s resources were
expanded to include a comprehensive
report on health and human rights
compiled by the World Justice Project.
Human Trafficking
Environment
Summary
LexisNexis employs over 2,000 lawyers,
putting us in a unique position to leverage
our expertise, products and solutions to
make an impact in advancing the Rule of
Law around the globe. We know that the
absence of Rule of Law provides a
breeding ground for all kinds of human
rights atrocities and stifles economic
development. LexisNexis believes we have
an obligation to utilize our expertise where
we can make a difference. One such area
of focus is around human trafficking.
LexisNexis is working with Attorney General
Offices across the U.S. to help train law
enforcement professionals on how to
respond to potential human trafficking
cases; part of the training is to inform
people about not making assumptions
about victims. And through partnerships
with customers, non-governmental
organizations (NGOs) such as
My Sister’s Place, Polaris Project,
Somaly Mam Foundation, International
Justice Mission, REDLIGHT CHILDREN,
the American Bar Association and
others, we are helping to build legal
capacity, drive awareness and provide for
victim support. Our relationship with the
International Bar Association, the world’s
leading organization of international legal
practitioners, bar associations and law
societies has strengthened through
our partnership.
The IBA truly values its special
relationship with LexisNexis and the
individuals with whom we work to support
important and meaningful projects.
Fernando Pelaez-Pier,
President, International Bar Association
Somaly Mam Foundation
The Somaly Mam Foundation, established
by a Cambodian sold into slavery and
prostitution as a young woman, aims to
rescue, rehabilitate and reintegrate
slavery victims. In 2009, LexisNexis
sponsored Somaly Mam’s attendance at
the Singapore Children and the Law
Conference to promote child protection
across Asia Pacific. Singapore Chief
Justice Chan Sek Keong highlighted her
work and its relevance to Singapore in
opening remarks to senior members of the
region’s legal community. With the help
of LexisNexis staff in Singapore, Somaly
made presentations which reached more
than 36,000 people.
Page 3
LexisNexis CR Report 2009
Since our partnership with the foundation
began in 2007, more than 4,000 women
and children have escaped brothels.
“Holly” Premieres
As part of our promotion of the Rule of
Law and our commitment to improving
the lives of others around the world,
we hosted a screening of the critically
acclaimed drama “Holly” in 12 cities
including London, New York City and
Washington, D.C. followed by a panel
discussion with experts in the field of
human trafficking. We also sponsored
distribution of “Holly” DVDs to United
States Consulates around the world
in order to further educate local
leaders about this critical issue
affecting thousands.
“Holly” tells the story of a 12-year-old
Vietnamese girl sold into slavery in
Cambodia by her impoverished family and
the American ex-pat who tries to save her
from a life of sexual enslavement. Shot on
location in actual brothels in the notorious
red-light district of Phnom Penh, the film
grittily depicts the despair and horror the
sex industry inflicts on its young victims.
In 2010, we will continue to raise
awareness of human trafficking through
our partnership with Priority Films and the
premiere of REDLIGHT, a powerful feature
documentary about child sexploitation
narrated by Lucy Liu. Premieres will
take place in cities in the U.S.
and internationally.
Rule of Law
Rule of Law
Community
Polaris Project
Polaris Project is one of the largest
anti-trafficking organizations in the U.S.
It operates the National Human
Trafficking Resource Center (NHTRC),
which runs the national human
trafficking hotline for the U.S. Government,
part of a public-private collaboration
between Polaris Project and LexisNexis.
Customers & Suppliers
Governance
LexisNexis supports the organization
through direct financial aid, legal and
technical advice, and research. LexisNexis
Risk Solutions worked with Polaris Project
to develop and implement a Web-based
system that allows hotline operators to
access critical information simultaneously
and in real time. In 2009, with our help
the National Human Trafficking Resource
Center received a total of 7,637 calls.
With the LexisNexis Web-based system
the Center was able to classify and
categorize the calls to reflect that
approximately 76 percent of all calls
were substantive, meaning that they
referenced information about potential
human trafficking situations.
Employees
Through the help of Polaris Project
and their partnership with LexisNexis in
2009, 342 tips were reported to law
enforcement to help save victims.
Pro Bono
LexisNexis remains committed to
giving low-income people access to justice
through pro bono work. We donate our
services to lawyers who share our
commitment—those working for firms,
corporations and nonprofit legal services
organizations around the globe—and
mobilize our own attorneys to volunteer
for pro bono work.
LexisNexis is a corporate sponsor
of Pro Bono Net, a leader in innovative
programs that increase access to justice.
The growing disparity between the
availability of high-quality free legal help
and the number of people struggling
with life-altering problems ranging from
eviction, foreclosure and domestic
violence to deprivations of civil and human
rights demands new solutions. Pro Bono
Net provides a technology infrastructure
that empowers the public interest legal
community across the United States
and Canada to improve service delivery,
increase private attorney involvement
and enhance collaboration among
service providers.
In 2009, LexisNexis employees more than
doubled the amount of pro bono service
to 1,000 hours. In addition, our global
legal teams met The Corporate Pro Bono
Challenge with a 56 percent participation
rate. As part of our pro bono efforts during
the year, we:
• Were honored by the Appleseed
Foundation as a corporate leader
in advocating and advancing
pro bono work.
• Partnered with the American Bar
Association (ABA) Center on Children and the Law, the ABA Standing Committee on Pro Bono and Public
Service, and the Legal Marketing
Association to develop a pro bono
handbook for youth-related programs, making it available to attorneys across the U.S. interested in this type of
pro bono work.
LexisNexis strives to provide legal access
to young lawyers who are less fortunate
as well as recognize them for great
achievements. Due to the economic
conditions, law students were
experiencing delays in starting their
careers. In response and in support of
our Rule of Law initiative we launched
The LexisNexis® ASPIRE (Associates
Serving Public Interests Research)
program to enable students who
pursue public service during the deferral
of professional practice to access certain
LexisNexis services free of charge.
It has been a pleasure to work with
LexisNexis as the company grows its legal
pro bono efforts. Through off-site pro bono
clinics and special projects, LexisNexis
and its people strive to make the world
a better place.
Environment
Esther F. Lardent,
Esquire, President & CEO, Pro Bono Institute
Summary
Workers take calls to help combat human trafficking via
the hotline.
Page 4
LexisNexis CR Report 2009
Rule of Law
Rule of Law
Community
Customers & Suppliers
Throughout 2009 LexisNexis was
introduced to a group of 135 University
of Malawi Chancellor College students
who had expressed an interest in
LexisNexis for research and particularly
for accessing legal journals and case law
from England, South Africa and other
common law countries. Malawi is one of
the poorest countries in the world, yet it
has a long history of commitment to
education. LexisNexis was happy to
provide access to desired online research
sources along with training materials,
after which the head of the law faculty,
Dr. Kanyongolo, contacted us to say “the
difference that the access has made to
the quality of our research and teaching
is immeasurable.”
Our work with young lawyers continues
with the IBA Young Lawyers’ Committee
Outstanding Young Lawyer of the Year
Award, which we created with the IBA
Young Lawyers’ Committee to recognize
a young lawyer for professional excellence,
advancement of legal ethics and
community service.
The 2009 recipient was Bruno Barata
Magalhaes, a young Brazilian lawyer
who, while working in the State of
Rio de Janeiro Legislative Assembly,
established a Brazilian Young Lawyers
Bar Association and was directly
responsible for the promulgation of a
new law in Rio de Janeiro that established
“women-only cars” to help prevent sexual
harassment of women on the Rio subway.
Mr. Magalhaes also provides free legal
advice via e-mail.
Governance
Employees
The main building of The University of Malawi Chancellor
College where students have access to LexisNexis research.
Bruno Barata Magalhaes, 2009 IBA Outstanding Young Lawyer
of the Year.
Environment
Using the award on behalf of the
population is the greatest reward you can get.
The support of LexisNexis, collaborator of the
award, gives you not only the financial and
intellectual support, but friends and
partners for life.
Summary
Bruno Barata Magalhaes
Page 5
LexisNexis CR Report 2009
Advancing the Rule of Law in Africa
LexisNexis has long been committed
to bringing the benefits of the Rule of
Law to the countries of Africa. Our
commitment continued throughout 2009,
with our employees donating more than
800 volunteer hours and 2,500 Cares Day
hours to projects on the continent,
including collecting books and food tins.
In addition, we donated $13,000 (USD)
to TREE (Training and Resources in Early
Education) and continued our support
of the Southern Africa Litigation Centre
(SALC), a partnership that provides
training in human rights and Rule of
Law issues.
Because upholding the Rule of Law is
such a vital mission, we promote the
UN Global Compact and continue to fund
programs and conferences, such as the
All-Africa Moot Court, that offer students
access to online statutes and law reports.
We also partner with our customers to
provide new and better ways to access
justice, donating our research solutions
to universities and giving our time and
financial support to the Women’s
Legal Centre.
LexisNexis understands that the Rule of
Law must be present in every corner and
every community of the African continent.
That’s why we continue to work with NGO
partners such as the Boys & Girls Town
of South Africa to focus on the individual
needs of youth, and why we continue to
strengthen our employees’ skills by
offering training in critical issues such
as stress management and
domestic violence.
Committed to Enriching Our Community
Your LexisNexis Cares
volunteers are fabulous,
committed, talented and just
plain great. You are the
backbone for so many of our
local organizations and you
are the best!
Community Partner, Community Blood Center
Page 6
LexisNexis CR Report 2009
10,000
Volunteer Days
around the globe
Community
People and Community
Rule of Law
Community
Community is at the heart of LexisNexis.
Contributing to our global communities is
both an opportunity and a responsibility.
It helps us inspire employees, positively
aid beneficiaries, improve our reputation
and meet our obligations as one of the
world’s leading providers of information
solutions for the legal, corporate,
government and risk markets.
Customers & Suppliers
We take our responsibility to be a good
corporate citizen seriously. That’s why
our people continue to play an active
and positive role through volunteer and
other community-giving projects that
demonstrate our concern for improving
the lives of others and minimizing our
environmental impact around the globe.
Governance
We continue to look for opportunities
to combine our people’s expertise, our
solutions and direct financial aid to make
a meaningful difference, partnering with
nonprofit organizations to create a
powerful force for change.
Check out A Decade of Caring video
Volunteerism
The global LexisNexis® Cares program
supports our employees’ passion in the
community by providing up to four paid
volunteer days at organizations of
employees’ choice. Employees can
participate two days to volunteer for
charitable organizations that matter most
to them and receive an additional two
days to volunteer for pro bono work.
Employees
In 2009, we sustained volunteerism
during a year of economic downturn and
business challenges. During the year, our
employees donated 10,000 days to
a growing array of vital charities.
Nonprofit partners continue to report
how extraordinary our people are with
their time and how hard they work at
completing their volunteer projects. In all,
more than 47 percent of our employees
volunteered in their communities last year.
Environment
Kevin Fleming, a network security administrator for LexisNexis,
used his skills in computer installation and training to help this
Habitat for Humanity homeowner get her system up and running
and train the family with computer basics, e-mail and more.
Summary
Page 7
LexisNexis CR Report 2009
During the year, 2,253 employee
volunteers took part in an inaugural
Spirit Week Cares event; skill-based
volunteering efforts increased, with
employees providing their talents
for everything from tax preparation
for nonprofit groups to Web site
development. In addition, our
International Cares program showed
marked improvement with South Africa,
Hong Kong and the UK performing
well despite economic decline and
business challenges.
In 2010, we will work to further improve
the employee volunteer experience,
focusing on quality vs. quantity and
leveraging our employees’ skills and
experience to benefit our
nonprofit partners.
Community
LexisNexis Cares
Rule of Law
Community
Every day, in every corner of the world,
LexisNexis employees are hard at work to
make their communities a better place.
The causes to which our people lend their
insight and experience are as varied as
our employees themselves. Among the
examples are:
Customers & Suppliers
• Participating in the largest LexisNexis Cares program ever at the 2009 Sales Meeting in Orlando, Florida. More than 1,400 volunteers assembled bikes, rocking chairs, reading benches,
rocking horses and stuffed animals to benefit organizations like the Boys & Girls Club and Orlando Public Schools.
Governance
• Partnering with National Association of Women Lawyers on 12 Nights of
Giving benefiting local charities that serve women and children in cities including Boston, Miami, Los Angeles and Atlanta.
• Working with children from an
organization, Beyond Social Services, who receive social assistance and face multiple difficulties at home and at school. More than 80 volunteers of LexisNexis Asia Pacific were paired with students to perform team-building
exercises, and play fun and
educational games.
• Sorting food in Atlanta, Georgia to benefit the Atlanta Community
Food Bank. More than 25 employees spent the afternoon at the food bank helping sort 10,766 lbs. of food which made 7,177 meals for families in need.
• Offering their creative skills in London, England, to design and print an annual report for Nightwatch, a Croyden
organization which cares for
the homeless.
• Helping a well-known French
organization, Secours Populaire
Francais, prepare a market where they sell products in Paris, France. Proceeds went to further their mission of fighting against poverty and exclusion in France and throughout the world.
Employees
• Volunteering at the Natal Settlers Home benefiting children with cerebral palsy. Two hundred LexisNexis Cares South Africa employees provided food,
entertainment, painting and
landscaping skills to the children.
Environment
• Raising awareness about cancer.
In Hong Kong, LexisNexis Cares
employees informed the public about St. Baldrick’s Foundation, an
organization benefiting children
with cancer.
Attendees of the 2009 Sales Meeting stuffed bears for
distribution by local law enforcement.
Summary
Page 8
LexisNexis CR Report 2009
Robert Rigby-Hall, Senior Vice President of Human Resources,
gets a tip from a young girl while volunteering.
Caring for One Another
The compassion of our employees
extends around the globe, but also
remains within the walls of our
organization. In keeping with the
tradition of reaching out through
volunteer efforts to benefit their
community, we introduced a new
opportunity to help those with whom
we work side by side every day—Caring
for One Another. This volunteer program
is dedicated to helping other employees
during a time of crisis. Examples of this
initiative can include a death in the family,
serious illness, military leave hardship or
loss of home from a natural disaster.
During the initial year of the program,
LexisNexis employees responded
overwhelmingly and a few key examples
include cleaning the home of a fellow
employee stricken with cancer and helping
another hang holiday decorations.
Community
Employee and Corporate Giving
Rule of Law
Community
Customers & Suppliers
LexisNexis volunteers “Care for One Another” by feeding
Wendy Baker’s horses while she recovers.
Governance
Employees
Environment
I work with amazing people. I broke
my leg September 28 and October 1 was
diagnosed with tongue cancer. I was
forbidden to go to my barn for over 12 weeks
by both my orthopedic surgeon and my head
and neck oncologist. With that, one of my dear
friends Lana Raco put together a schedule of
volunteers to feed our horses and cats down at
the barn twice a day every day for 4 months.
Lana held a “How to feed the horses and cats
1:1 class” for about 10 people. Lana also gave
each of them a sheet of directions that they
could carry with them and posted one in the
feed room for easy reference. From that point
on, every day I would see a different person or
persons coming out rain, shine or even snow
to feed our animals down at the barn. God
has blessed me with my life and wonderful
co-workers and dear friends. I wouldn’t be here
without God and all of the prayers and help
we received during my recuperation. Thanks
LexisNexis Cares, for everything.
The global LexisNexis® Cares program
also supports employees’ personal
donations via the LexisNexis Cares
Matching Gift Program. We will match
employee donations up to $1,000
annually per employee and up to $1,000
per disaster per employee as part of
our LexisNexis® Cares Disaster Relief
Program. In 2009, we took steps to
more effectively communicate our giving
programs to employees. The result: a
77 percent increase over 2008 in the
amount of LexisNexis company-matched
funding. (When combined with our
ChoicePoint® acquisition, that figure
rose to 107 percent.)
Employee contributions and LexisNexis
matching dollars totaled more than
$300,000 for relief to the victims of
the earthquake in Haiti in early 2010.
LexisNexis reached out to
Martindale-Hubbell® customers affected
by the earthquake, waived their
subscription fees for 2010 and updated
their contact information to help them
restore their practices. In addition, law
students from around the country donated
more than five million LexisNexis® Rewards
points with a cash value of $100,000.
That brought the grand total of relief to
more than $400,000. Subsequently
LexisNexis supported the Supreme Court
of Haiti Rule of Law efforts.
Wendy Baker,
Senior Administrative Assistant
Summary
Page 9
LexisNexis CR Report 2009
The online donation system is
WONDERFUL. I love how easy it is to make
a contribution and for LexisNexis to
automatically match it.
Sara Patrick,
Sr. Brand Manager
Our corporate contributions are given
to our communities through a defined
corporate giving program. We work to
focus our corporate giving on issues
where our unique capabilities can make
an important difference. In 2009, we
changed the way we partner with our
customers by using philanthropy as a
sponsorship tool. We moved from simply
writing checks to volunteering side by side
with more than 2,000 customers.
Thank you, of course for the
LexisNexis Cares program and its
contribution to our organization, and also
for how wonderful you’ve been to work
with. I truly appreciate your help.
Christy Kane,
Executive Director, Appleseed
Through our Risk Solutions business,
LexisNexis supports organizations serving
children like Boys & Girls Clubs of America
and Court Appointed Special Advocates
for Children. Since 2002, LexisNexis
Volunteer Screening has completed more
than four million volunteer background
checks for such organizations, identifying
over 200,000 individuals with criminal
convictions—including more than 3,000
registered sex offenders.
Committed to
Partnering with Our Customers and Suppliers
We have a very special
and important relationship
with LexisNexis, and we applaud
Andy Prozes and LexisNexis
for their efforts to help
advance the Rule of Law
across the globe.
Nigel Roberts accepts an award on behalf
of the American Bar Association (ABA).
Barbara Dawson,
Chair of Lex Mundi
The ABA and LexisNexis
have a long history of working
together and its contributions—
and the commitment of its
people—have helped support the
association in many ways.
Carolyn B. Lamm,
President, American Bar Association
Page 10
LexisNexis CR Report 2009
More than 320 Solutions and
Products to our customers
Customers & Suppliers
Rule of Law
Community
LexisNexis remains committed to helping
our customers meet their business goals
with world-class content, information
analytics and workflow solutions that help
stimulate growth, improve productivity and
increase profitability. But we pay equal
attention to providing them with tools and
information they can use to benefit society.
Customers & Suppliers
We have more than 35 years of experience
in tailoring solutions that help our clients
succeed and address important social
issues at the same time. One of the
newest and best examples of that ability
is the development of Lawyers.com SM,
an online source that helps consumers
and business professionals learn more
about the law, better understand their
legal options and find legal assistance.
Our solutions help our clients succeed and
address important social issues. Wherever
possible we donate our solutions to help
others around the world.
Governance
Legal Solutions
Employees
Environment
In 2009, we reached thousands of
customers around the world, offering them
an array of solutions ranging from efforts
to create more efficient and cost-effective
courts to helping legal professionals
pursue justice. That effort complemented
our commitment to offering our services
—and access to justice—around the world,
a commitment that included donating
research solutions to universities across
Africa and providing access to an array of
legal reports and journals to students at
the University of Malawi.
Law firms rely on the LexisNexis® online
legal research services at lexis.com® to
help them deliver comprehensive legal
research projects and uncover the truth.
The LexisNexis services at lexis.com®
offer some of the most authoritative,
comprehensive and often exclusive
collections of news, business, legal and
public records data.
Information professionals in corporate,
government and academic markets rely
on the Nexis® service at nexis.com® to
gain unique insights and make informed
decisions. Nexis® is the world’s largest,
most comprehensive news and
business database. In addition,
Nexis®Direct combines the intuitive
functionality of an Internet search engine
with the power of Nexis. Combining
premium content and a Web-like interface,
NexisDirect is targeted at professionals
who demand both ease of use and
comprehensive content.
Law firm marketing solutions help
attorneys attract new clients. Our solutions
include Web site development services,
search engine marketing, law firm videos,
peer and client ratings, and promotion on
Lawyers.com and at martindale.com®,
online destinations for individuals seeking
information about legal issues or to
find counsel.
Summary
Page 11
LexisNexis CR Report 2009
LexisNexis litigation software solutions
such as CaseMap® help litigators see
relationships among thousands of pieces
of information in a case. Whether it’s
evidence, people involved, case histories,
news, data or other information, CaseMap
fact and issue management software
helps lawyers more accurately assess a
case and build an effective litigation
strategy. Through our partnership with the
International Justice Mission in 2009, we
donated CaseMap to lawyers in Kolkata,
India, to help them better prepare
witnesses and case histories.
By helping International Justice Mission
advocates build strong legal cases and bring
justice to victims of violent oppression,
LexisNexis is truly strengthening the Rule of
Law that undergirds strong, healthy societies.
We have seen their support literally
change lives.
Pamela Livingston,
International Justice Mission
Browse a comprehensive listing of our
more than 320 products and services.
In 2009, 53% of
our suppliers signed a
Supply Chain Code of Ethics
Customers & Suppliers
Risk Solutions
Rule of Law
Community
Another example of our ability to solve
problems that matter is the LexisNexis
Risk Solutions group. This group serves
law enforcement, government agencies,
financial services firms, collection
agencies, insurance and health care
providers and other professionals.
LexisNexis solutions are used by more
than 4,000 federal, state and local law
enforcement agencies. Among the
problems we solve for customers and
society are:
Customers & Suppliers
• Supporting and refueling the
economy—Consumers have borrowed at unprecedented levels, raising the percentage of debtors in the U.S.
LexisNexis helps lenders make better financing decisions to mitigate lending risk and lead to fewer bad debts.
Governance
• Reducing the risk and cost of fraud—
The annual cost of insurance fraud in the U.S. is estimated between $85 and $120 billion. Fraudulent bankruptcy
filings cost the U.S. economy $3 billion each year and credit card fraud costs another $1 billion annually.
Employees
Environment
• Reducing risk and fraud in the property and casualty insurance industry—Each year, insurance companies use
LexisNexis products and services to reduce risk for more than 100 million consumers. We deliver innovative and proven data and analytics solutions used in the insurance claims process
to help identify individuals who commit insurance fraud.
• Reducing identity fraud—Identity fraud costs businesses and financial
institutions nearly $48 billion each year. LexisNexis helps to minimize
identity fraud by ensuring businesses and government add new layers to the identity verification process.
• Mitigating risk by verifying employee
background information—LexisNexis provides solutions to all sizes of
organizations to minimize their risks and can tailor reports based upon
the unique needs of the business. LexisNexis conducts more than 12 million background checks per year, including for nearly half of the country’s top employers, in accordance with the Fair Credit Reporting Act requirements.
• Background screening for nonprofits—
Since 2002, LexisNexis Volunteer
Screening has completed more
than four million volunteer background checks identifying over 200,000 individuals with criminal convictions— including more than 3,000
registered sex offenders—attempting to gain employment or volunteer with a nonprofit organization.
• Protecting & Safeguarding Children —LexisNexis is passionate about
protecting children through our
industry-leading technology and
expertise in information and analytics.
Summary
Page 12
LexisNexis CR Report 2009
Supply Chain
LexisNexis upholds the same values in
our supply chain that we set for our own
behavior. That includes requiring our
suppliers to adhere to all laws, embody
and promote best practices in their own
operations, including treating their
employees well and respecting
the environment.
To promote ethics in our supply chain, we
have created a Supplier Code of Conduct
which suppliers must sign and display
prominently in the workplace. The Supplier
Code contains standards on child labor,
involuntary labor, wages, coercion and
harassment, nondiscrimination, freedom
of association, environment, and health
and safety. It also precludes retaliation
stating, “Suppliers must not tolerate any
retaliation against any employee who
makes a good faith report of abuse,
intimidation, discrimination, harassment
or any violation of law or of this Code
of Conduct, or who assists in the
investigation of any such report.” The
Supplier Code helps suppliers spread best
practices through their own supply chain,
requiring their subcontractors to enter into
a written commitment that they will uphold
the Supplier Code. The Supplier Code
makes clear that where local industry
standards are higher than applicable legal
requirements, we expect suppliers to meet
higher standards. In 2009, we had 53
percent of our suppliers sign our Supply
Chain Code of Ethics and in 2010 we are
taking action to increase this percentage.
Customers & Suppliers
Rule of Law
Community
Given the importance to us of an ethical
supply chain, we have a Socially
Responsible Supplier (SRS) program
comprised of colleagues with production,
distribution and procurement expertise,
and a dedicated manager in the global
procurement team, supported by all Reed
Elsevier divisions. Among its activities,
the Reed Elsevier SRS initiatives group
maintains a master supplier database
with comprehensive information including
code versioning/signing, initiative tracking,
audit dates, remediation plans and
compliance. The SRS program terms of
reference stipulate that internal and
external audits be performed on a
regular basis (suppliers with repeat code
violations are subject to annual external
audits). To track compliance with SRS
initiatives, we conduct an annual survey
of paper providers and a Social
Responsibility Survey for all others.
In 2009, the average survey response
rate was 55 percent.
Socially Responsible Supplier Program—2009
Customers & Suppliers
# of key suppliers on SRS database
SRS Suppliers have signed our code
237
125 (53%)
Governance
Employees
Environment
Survey Results:
SRS Responses
49
Paper Responses
4
Total Survey Responses
53 (55%)
# / % of suppliers with a board level
representative responsible for Corporate Responsibility
36 (68%)
# independent audits
15
# of non-compliant suppliers
15
# Corrective Action Reports
15
# / % of suppliers with a formal Environmental Management System
26 (49%)
# / % of suppliers with environmental reduction targets for greenhouse gas
13 (24%)
# / % of suppliers with environmental reduction targets for solid waste
13 (24%)
# / % of suppliers with environmental reduction targets for water usage
13 (24%)
# / % of suppliers have external certification
32 (60%)
# / % of suppliers who externally report on their environmental impact
19 (36%)
# / % have reported environmental incidents in the last 2 years
4 (7%)
Internal audits
5
Our survey of paper suppliers gathers information on bleaching processes, the amount and percentage of certified and recycled fiber and whether any genetically modified organisms are used in pulp (none
in 2009). We build on the data we gather as founding members of Publishers Database for Responsible Environmental Paper Sourcing (PREPS), a shared industry resource for grading the sustainability of
paper. It fosters positive engagement with paper suppliers and with their help, we were able, by the close of 2009, to have 95 percent of Reed Elsevier papers by weight on PREPS.
Our product safety standards include ink, varnish, spiral wire, lamination, glue and packaging, defined as all packaging materials or packaging components that enter landfills, waste incinerators, recycling
streams and ultimately, the environment. We asked nine Chinese suppliers to submit product safety tests in 2009.
Summary
Page 13
LexisNexis CR Report 2009
Committed to Sound Governance
Governance at Reed Elsevier
and LexisNexis is about
accountability. Responsibility
in this area is about something
far greater than that of any one
individual—it’s about mitigating
risk for our customers and
consumers, being a
trustworthy business partner
and good corporate citizen,
while being guided by the
highest standards of ethics
and professional conduct.
Carol DiBattiste,
Senior Vice President, Privacy,
Security and Compliance, LexisNexis
Page 14
LexisNexis CR Report 2009
100%
of employees
trained on Privacy and Security
Governance
Rule of Law
Community
Sound governance remains essential
to a successful business. At LexisNexis,
governance is the foundation for both
shareholder confidence and employee
morale. In addition, our efforts in this area
clearly pinpoint to the public that we are
an organization that operates in an open,
honest and ethical manner.
LexisNexis Values
Customers & Suppliers
Our values—Customer Focus, Valuing Our
People, Passion for Winning, Innovation
and Boundarylessness—are at the heart
of what we do. Learn more about
our values.
Governance
We measure our behavior against these
values in two ways. First, as part of the
annual performance appraisal process,
our employees are evaluated each year
on how well they have demonstrated the
values. We also complete an employee
opinion survey annually and ask
employees how well they believe the
leadership is demonstrating these values.
Code of Ethics and
Business Conduct
Privacy Vision and
Privacy Principles
The Code of Ethics and Business
Conduct, disseminated to every employee,
is a guide for our corporate and individual
behavior. Encompassing topics such as
human rights, anti-bribery, acceptance
of gifts and entertainment, company
political involvement, safety and fair
competition, it encourages open and
principled behavior. To aid employee
understanding of the Code, we offer an
online training program developed in
collaboration with Reed Elsevier, our
parent company, and its other divisions.
In addition to this course, LexisNexis
provides an array of courses that explain
substantive policies, emphasizes the
importance of compliance and highlights
resources available to employees with
questions or concerns.
LexisNexis is fully committed to the
responsible use of information and
the protection of individual privacy rights.
In recognition of this commitment,
LexisNexis has adopted a Privacy
Vision and a set of specific Data
Privacy Principles.
Privacy, Security and Compliance
Employees
Environment
Sound privacy, security and compliance
practices are essential to our business
and benefit our customers in business,
legal, corporate, government and
nonprofit organizations, as well as
individuals. Privacy, security and
compliance are integrated into our
business model, helping to mitigate risk
by implementing industry-leading
safeguards to ensure information is
accessible, reliable and protected. We
design those safeguards to protect against
improper access and impermissible use.
Read more about our privacy, security
and compliance practices.
Summary
Page 15
LexisNexis CR Report 2009
Our Privacy Vision underscores the
commitment to privacy and our vision
that good privacy is good business—
for LexisNexis, for our customers and
for consumers.
The LexisNexis Data Privacy Principles
speak to the personally identifiable
information, including sensitive personally
identifiable information, that is collected,
maintained, used or disseminated in
connection with services offered by
LexisNexis, a division of Reed Elsevier
Inc., or by its LexisNexis Risk
Solutions affiliates.
LexisNexis applies these Principles to
our domestic U.S. products and services
where appropriate. From time to time,
LexisNexis may revise our Data Privacy
Principles by posting changes on our
Web site. Learn more about our
Privacy Vision and Data Privacy
Principles.
Committed to Enriching Our Employees
I have grown as a leader
and businesswoman through
my involvement with LexisNexis
Women Connected and I find it
to be one of the most sustaining
and rewarding aspects of
working for this company.
Vice President, Marketing Operations
and Market Analytics, LexisNexis
Page 16
LexisNexis CR Report 2009
In 2009, our Workforce was
54% female
Employees
Rule of Law
Community
Our 15,000 employees in 31 countries
around the world make up a skilled and
diverse workforce, a network of
professionals who share a passion for
solving problems, driving results and
improving society with our world-class
content, information analytics and
workflow solutions.
Customers & Suppliers
Governance
Each year, we distribute an Employee
Opinion Survey (EOS) to all employees to
gauge employee satisfaction, and to keep
our leaders focused on valuing people and
ensuring LexisNexis remains a company
for which people like and want to work.
Survey results are used to prioritize and
drive actions to improve employee
engagement and business results. For
example, 2009 survey respondents
expressed a desire to volunteer time not
only for our communities but also for
our employees. We responded by
launching the Caring for One Another
Initiative, through which employees can
use their volunteer time to help fellow
employees during times of need.
Promoting Diversity
Employees
Environment
We are committed to building a workforce
that reflects the diversity of our customers
and communities. We value people of all
cultures, races, religions, nationalities and
ethnicities, regardless of gender, gender
identity and/or expression, age, disability
or sexual orientation. We strive to create
a work environment that respects
individuals and their contributions,
and fosters innovation.
Summary
Diversity of people and ideas creates
strength for our business and
customers. We are passionate about
attracting, retaining and developing the
most talented and skilled individuals,
regardless of background. We
encourage our people to work across
functions, geographies and cultures
as one company.
Our Diversity and Inclusion Working Group
explores diversity communications,
training and recruitment. Our active affinity
groups, such as LexisNexis Women
Connected and the African American
Network, help drive our diversity initiatives
and mentoring.
Read about the advancements we
made in promoting diversity in 2009.
Developing Talent:
African Americans
Our commitment to diversity is further
displayed with the ongoing expansion of
the African American Network (AAN). The
AAN strives to enhance the professional
development of African American
employees, encourage employee
engagement and engage in community
outreach opportunities. The AAN continues
to promote all of these initiatives by:
• Creating venues that provide members with networking opportunities with corporate executives
• Participating in a variety of LexisNexis Cares opportunities
• Partnering with African American
students from local colleges
• Enriching workplace culture by
sponsoring Martin Luther King Day and Black History Month historical events
In 2009, the AAN had 108 members,
eight executive board members and
five advisory board members. The
group kicked-off seven committees to
support the AAN mission, vision, goals
and activities, including Community
Outreach, Professional Development,
Mentoring, Networking, Member Services,
On-boarding and Special Events. One of
the strategic goals of the AAN is to expand
the network nationally. In 2009, an
expansion framework was created to drive
the effort of adding chapters in various
Page 17
LexisNexis CR Report 2009
sites and in 2010 we hope to initiate
potential expansion to sites such as
New Providence, NJ, Alpharetta, GA,
and Horsham, PA.
Developing Talent: Women
In 2009, our workforce was 54% female
as were 43% of our managers, and five
out of 11 of our Executive Leadership
team were female. That’s evidence of our
commitment to creating a workplace
that provides talented women the
opportunity to build rewarding and
sustainable careers, to contribute to the
success of the organization and to make
a positive impact on society.
In 2009 we continued to expand the
LexisNexis Women Connected network
to women leaders across the U.S. with
a focus on training and development,
mentoring and networking. In addition,
693 network members spent a
significant portion of their time
volunteering for nonprofit organizations
that support the empowerment of women
and girls. The ten local chapters of
LexisNexis Women Connected also worked
with leading women’s organizations such
as the National Association of Women
Lawyers, the National Association of
Women Judges, the ABA Commission on
Women and The Leadership Institute for
Women of Color Attorneys in Law and
Business, Inc., to advance gender
equality in the legal profession as well
as to partner on philanthropic projects
across the U.S.
Health & Safety
LexisNexis places the highest priority on
ensuring the well-being of our people
worldwide. The importance of employee
health and safety is emphasized in the
Reed Elsevier Code of Ethics and in its
Global Health and Safety Policy, which
commits us to providing a healthy and safe
workplace for all employees, as well as
safe products and services for clients.
Committed to Sustaining Our Environment
I am proud to work for
LexisNexis, which encourages
and supports my participation
in activities that help the
environment and my
community.
Loretta Ruppert
Sr. Director Community Management
Page 18
LexisNexis CR Report 2009
45%
Environment
Rule of Law
Community
Customers & Suppliers
LexisNexis has a direct impact on the
environment, principally through the
use of energy and water, the generation
of waste, business travel and through
our supply chain. As stated in our
Environmental Management System
(EMS), we are committed to actively
reducing our environmental impact
through conservation and by efficiently
employing sustainable materials and
technologies. We require our suppliers
and contractors to meet the same objectives we set for ourselves through our
Socially Responsible Supplier program.
2009 Environmental Performance
In 2009, we continued our efforts to
reduce our environmental impact, building
on the successes we recorded the year
before. Following the 2008 acquisition of
ChoicePoint, which increased our property
portfolio by 32%, we achieved an absolute
reduction in production paper use and
of waste recycled
recycled a higher percentage of waste
in 2009. And while our CO2, energy
and water impacts all increased in
absolute terms, we remain dedicated to
meeting our long-term conservation goals.
To understand the impact of reduction
efforts relative to business growth,
including from acquisitions and
divestments, organic growth and
outsourcing, we compare absolute results
against Earnings Before Interest, Taxes,
Depreciation and Amortization (EBITDA) to
derive the intensity ratio. In these intensity
terms we have achieved reductions in total
energy usage this year and C02 emissions
since 2006. Learn more about our
environmental reporting guidelines and
see the full data summary.
We are committed to keeping our world clean.
We believe third-party verification of
environmental data is important and
have our environmental data assured
by Ernst & Young.
Governance
Targets
Employees
We believe it is important to strive to
achieve absolute environmental targets;
however, we recognize the challenge of
meeting these as our business expands.
We will continue to review environmental
targets in light of developments in
our business.
green competition among offices. We have
eight standards covering our key environmental impact areas. And, as data centers
are an integral part of our annual energy
consumption, we have set a standard of
1.8 Power Usage Effectiveness.
and internal and external good practice.
Employees at locations with excellent
performance serve as mentors to those
at lower performing locations. By setting
standards based on usage levels per
person, we aim to engage employees in
attaining the standards and to inspire
Environment
Summary
To realize efficiencies, we have established working groups to focus on specific
areas and hired dedicated engineering,
design and construction specialists to help
identify reduction possibilities throughout
our portfolio. We have also established
environmental standards to engage all
employees. Standard levels are based on
our current environmental performance
Absolute
achievement
to date Key Performance Indicators
Target* C02 Emissions (2006-2015) Total Energy (2008-2015)
Travel Emissions (2008-2015)
Water (2008-2015)
Waste Recycled (2015)
1
1
*
Gross C02 emissions—scopes 1, 2 and scope 3 business travel
We are progressing toward achieving our targets by 2015
Page 19
LexisNexis CR Report 2009
-10%
-5%
-5%
-10%
70%
36%
6%
21%
21%
46%
Intensity
achievement
to date
(Absolute totals/EBITDA-$m)
-4%
-2%
13%
13%
N/A
Environment
Expertise
Rule of Law
Community
Customers & Suppliers
We continue to expand a new online
community: the Environmental Law &
Climate Change Community. The
Community center provides information,
ideas and insights into the laws that affect
our planet and can be shared across a
broad population through blogging,
commentary, expert analysis, podcasts
and video sharing. The center has been
at the forefront of reporting and analyzing
new initiatives in the realm of global
environmental protections and the
ever-changing face of this area of law,
garnering more than 23,898 visits during
2009. In 2009, the site featured a new
climate change pamphlet series for
attorneys, corporate counsel and
their clients.
Engagement
Governance
Employees
Environment
Through our parent company, Reed
Elsevier, in 2009 LexisNexis supported
the United Nations CEO Water Mandate,
which seeks to address the challenges
posed by water scarcity and quality to
communities and ecosystems. We remain
acutely aware that water is the world’s
most vital and irreplaceable resource.
As well as being part of the UN Global
Compact’s Caring for Climate initiative,
we were signatories to the
Copenhagen Communiqué led by the
Prince of Wales’s Corporate Leaders
Group on Climate Change, calling for an
ambitious, effective and equitable climate
deal at the Copenhagen UN Conference
of Parties (COP 15) in December 2009.
We continued to work with other European
companies on climate change issues
through Respect Table and presented the
recommendations resulting from joint
meetings with Club of Madrid and
Globe Europe over the last three years
to Yve de Boer, Secretary General of the
UN Framework Convention on Climate
Change, and other policymakers in
Copenhagen. As a result of the knowledge
gained through our collaboration on the
issues, we amended our Climate Change
Statement in the year to specifically
reference mitigation activities relevant
to our business including reducing
deforestation and protecting rainforests.
Through the Global Alliance, which we
founded with the London School of
Economics, Shell and the Institute of
Marine Engineering, Science and
Technology, we ran sector workshops in
2009 to help companies understand the
role of oceans in weather and climate and
to identify good practice on adaptation
needed for climate change.
Once again we were included in the
Carbon Disclosure Project’s Leadership
Index and scored first in our sector for the
European 300, second place in the FTSE
350, and fourth in our sector group in
the Global 500. To address our resource
impacts we became founding members
of the Publishers’ Database for
Responsible Environmental Paper
Sourcing (PREPS). The database
captures the technical specifications of
the pulps and forest sources of our papers
and grades them on legality and
sustainability, which helps us make
informed purchasing decisions. From this
we have developed a new Paper Policy.
Summary
Page 20
LexisNexis CR Report 2009
Risks and Opportunities
We support progressive environmental
legislation and continually strive to
understand our environmental impacts,
improve our reporting and drive good
practice throughout our business.
Opportunities include an increase in
demand for the environmental information
we produce and cost savings as a result
of efficiencies. Read about our material
environmental risks and opportunities.
Employee Involvement
Our Environmental Champions network
is made up of key employees in all
operational areas of our business and is
charged with carrying out our EMS.
LexisNexis employees around the globe
continue to find new and better ways to
solve the world’s pressing environmental
challenges through our Green Team
network of environmental volunteers.
For example:
• The LexisNexis warehouse in Toulouse once again achieved the French
eco-label in 2009 for recycling 98
percent of its waste.
• Our Green Teams and Champions met regularly to develop a Green Forum and held local events on Earth Day and World Environment Day.
• We partnered with Staples Promotional Products to ensure that our shirts are 100% organic cotton.
• Our Munster, Germany, site was one of the first 10 Reed Elsevier locations to achieve five of the Reed Elsevier
Environmental Standards in 2009. Five more LexisNexis locations have reached this goal in 2010.
• Offices at our Dayton, Ohio, campus achieved the EPA Energy Star Level.
• Better integration of more than 100 video rooms increased usage and helped lead to a reduction in travel and its associated costs and impact.
Summary
LexisNexis® is a leading global provider of content-enabled workflow solutions to professionals in law firms, corporations,
government, law enforcement, tax, accounting, academic institutions and risk and compliance assessment. We are committed to
improving our processes and efficiencies as outlined below:
Rule of Law
Community
Customers & Suppliers
Governance
Employees
Environment
Summary
1
2
3
4
Data Summary
2009 2
2008
2007
Intensity Ratio
EBITDA1 (Earnings Before Interest, Taxes, Depreciation and Amortization) ($m)
1,181
1,100
913
Community
Total cash and in-kind donations (products, services and time) (Em)
Market value of cash and in-kind donations (Em)
Total number of hours volunteered in company time3
Total number of days volunteered in company time
7,800,000
13,800,000
79,231
9,904
7,100,000
13,800,000
77,187
9,648
3,700,000
6,000,000
50,130
6,266
Workforce
Number of full-time employee equivalent (year end)
Percentage of employees who are female
Percentage of management employees who are female
15,155
54%
43%
12,423
54%
43%
13,139
55%
45%
Health & Safety (Lost time)
Incident rate (cases per 1,000 employees)
Frequency rate (cases per 200,000 hours worked)
Severity rate (lost days per 200,000 hours worked)
Number of loss time cases (>1 day)
1.57
0.18
4.71
23
1.76
0.20
4.69
22
2.66
0.30
7.84
29
Environment
Energy (MWh)
Water (m3)
150,718
306,286
142,681
252,206
138,121
277,242
Climate Change
Scope 1 (t/CO2)
Scope 2 (t/CO2)
Scope 3 Business Travel (t/CO2e)
Gross CO2 Emissions (Scopes 1, 2 & 3 business travel) (t/CO2)
Renewable energy (t/CO2)
Net CO2 emissions (Scopes 1, 2 & 3 business travel) (t/CO2)
Scope 3 water use (t/CO2e)
7,355
90,626
13,701
111,681
3,981
107,700
85
6,070
66,982
11,114
84,166
2,966
81,200
70
6,769
63,605
15,870
86,244
1,875
79,293
77
Travel-Related Emissions
Air (t/CO2e)
Rail (t/CO2e)
Car (t/CO2e)
Travel-related emissions (t/CO2e)
13,559
142
2,431
16,132
11,092
22
2,182
13,296
15,847
23
2,565
18,436
Waste
Total waste (t)
Percentage of waste recycled (%)
4,982
45%
5,813
30%
9,530
33%
Paper
Production paper (t)
Sustainable content4 (%)
16,129
100
24,203
99
24,104
99
SRS (Socially Responsible Suppliers)
Number of key suppliers on SRS database
Percentage of code of conduct signed (%)
Total survey responses
237
53%
53
199
60%
61
184
59%
60
We use EBITDA to relate year-on-year changes in our environmental performance to changes within our business, including acquisitions and divestments, organic growth and outsourcing
Includes data for ChoicePoint, acquired in 2008, which is not included in previous year’s data
All Reed Elsevier employees can take up to two days off per pay year (coordinated with line managers) to work on community projects that matter to them
PREPS Grade 3 and above (known and legal paper)
Page 21
LexisNexis CR Report 2009
For more information about LexisNexis, please visit
www.lexisnexis.com.
To find LexisNexis in your area, go to our
Office Locations page.
To find Customer Support phone numbers and other
support information, go to our Contact Customer
Support page or call us at 1.888.AT.LEXIS.
To learn more about LexisNexis products and
solutions, Contact a Sales Representative
or call us at 1.888.AT.LEXIS.
LexisNexis, the Knowledge Burst logo, lexis.com, nexis.com, Lexis, Nexis,
martindale.com and Martindale-Hubbell are registered trademarks, and Lawyers.com
is a service mark of Reed Elsevier Properties Inc., used under license. CaseMap is a
registered trademark of LexisNexis, a division of Reed Elsevier Inc. ChoicePoint is a
registered trademark of ChoicePoint Services Inc. Other products or services may
be trademarks or registered trademarks of their respective companies.
©2010 LexisNexis, a division of Reed Elsevier Properties Inc. All rights reserved.
CR00131-0 0710