docInglês Técnico para Turismo
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Inglês Técnico para Turismo
Consultoria, Recursos Humanos e Investimentos, lda Rua Bento José Morais, 23 – 1º norte esquerdo, 9500 Ponta Delgada Inglês Técnico para Turismo Programa do Curso MÓDULO I Promoting a destination 6H Describing ways of promoting an area Welcoming to the Azores Types of holiday MÓDULO II Tourism organizations and tourism boards 6H Giving a short presentation on notes Talking and writing about modern-day developments MÓDULO III Recruitment and job hunting 6H Writing CV’s and covering letters Taking part in job interviews MÓDULO IV Travel Agents/ Travel Agencies 6H Telephoning Taking bookings and filling in booking forms Asking for and confirming information Writing letters of confirmation Writing a set of instructions: payment procedures MÓDULO V Tour operators and hoteliers Writing reports Planning a package tour Negotiating an agreement Writing a letter of confirmation 6H Consultoria, Recursos Humanos e Investimentos, lda Rua Bento José Morais, 23 – 1º norte esquerdo, 9500 Ponta Delgada MÓDULO VI Transport 6H All tourism providers Mapping an itinerary Writing a fax: improving airport passenger handing facilities Making recommendation to a tourist board MÓDULO VII Customer relations 6H Dealing with complaints Writing letters to dissatisfied customers Writing letters of apology Writing letters confirming agreements MÓDULO VIII Hotel facilities 6H Replying to letters of inquiring Negotiating bookings for conferences and groups Writing letters of confirmation Writing memos Describing hotel facilities MÓDULO IX Tourist information centres 6H Writing a tourist information leaflet Writing and recording an answer phone message Giving tourists advice and suggestions on tourist attractions MÓDULO X Guide Tours Giving a guided tour Designing a poster 6H Consultoria, Recursos Humanos e Investimentos, lda Rua Bento José Morais, 23 – 1º norte esquerdo, 9500 Ponta Delgada Writing an advertisement TOTAL 60 Horas
