gration, configuration, logistics

The Company
CTDI is an innovative, high-tech company with
over 1,300 employees in Europe. Our core
business is the after-sales service for customers
in the IT, telecommunications, automotive and
energy sectors.
As a strategic service partner we offer costeffective end-to-end solutions for our business
partners in Europe, the Middle East and Africa.
Our customers benefit from fast response times
and maximum availability of spare parts provided by our eight facilities in Germany, the UK,
Spain, Italy, France, Romania and Hungary.
For more than 45 years highly-skilled technical
staff have been testing and repairing electronic
components and systems, ranging from simple
ones to very complex ones. Our policy of consistent customer and service orientation has helped us to become the leading service provider in
the telecoms industry.
The CTDI Group
Communications Test Design, Inc. (CTDI) is the
largest independent telecommunications repair service provider in the world. Together we
operate a global network of more than 70 Strategic Repair and Logistics Centers. These centers,
located close to the customers, serve as regional
and global hubs for the handling of repairs and
logistics.
Comprehensive services supporting all product
life cycle phases
Repair and Logistics: Failure analysis, component level repair and end-of-life service for
telecom network, enterprise and electronic
equipment.
Customized multi-vendor spare parts management and logistics.
Connected Home: Screening, refurbishment,
repair, spare parts management, forward and reverse logistics for modems, set-top boxes, audio
and navigation systems.
Supply: Purchase and resale of redeployable,
new, refurbished and surplus wireless and
wireline telecommunications and measurement
equipment.
Network Deployment Service: Rollout support,
project management, pre-assembly, system integration, configuration, logistics, installation and
documentation.
Automotive Electronics: Comprehensive electronics remanufacturing service portfolio including forward and reverse logistics, component
level repair, warranty screening and engineering
change management.
Energy: Repair of power supplies, modules, inverters and solar inverters, rollout support, field
service, SW upgrade, HW modification, waste
management, project management.
Test and Measurement Equipment: Calibration,
test, repair and rental of test and measurement
equipment.
Technical expertise
We have the most comprehensive repair portfolio in the entire telecommunications service
industry. We are capable of repairing more than
75,000 different unit types that cross over many
OEM and technology boundaries. Our technical
expertise includes:
Wireless technology
Wireline technology
IP technology
TV technology
Enterprise / business systems
CPE
Power supplies
Solar technology
Audio and navigation systems
Test and measurement equipment
Setting quality standards
The satisfaction of our customers is our benchmark. Adhering to predetermined key performance indicators (KPIs) is an important factor in
a successful and long-term business relationship
built on trust. Together with our business partners we hold regular status meetings in order to
monitor matters such as service delivery, quality,
changes in requirements, etc.
By holding regular internal quality audits we can
improve our processes and services continuously. The results of this can be seen in the low
levels of returns and complaints. In this way we
help our clients achieve a competitive edge.
We are certified according to ISO 9001, TL 9000
and ISO 14001, and operate in compliance with
the RoHS and WEEE environmental directives.
The C-TPAT certification is confirmation that our
processes and practices in international trade
meet the highest security standards.
Innovation
CTDI Europe
Global Engineering, Repair & Logistics
Contact: +49 (0) 7246 80-5555
www.ctdi.eu
[email protected]
2014-06
Experienced engineers make sure that our test
and repair capabilities are fully developed and
constantly improved. Specially-trained program
managers design standardized and flexible
processes in order to realize customer requirements. No matter what the product - EoL, new
and complex technologies, mass-produced
products or individual logistics solutions - your
service package will always be tailored to meet
your needs.