Guia de Boas Práticas - Empresas e Sustentabilidade
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Guia de Boas Práticas - Empresas e Sustentabilidade
GUIA DE BOAS PRÁTICAS EMPRESAS E SUSTENTABILIDADE PARTILHE O COMPROMISSO DE UM FUTURO 21 AGENDA 21 LOCAL COMUNIDADE INTERMUNICIPAL PINHAL INTERIOR NORTE GUIA DE BOAS PRÁTICAS “EMPRESAS E SUSTENTABILIDADE” KŐƵŝĂĚĞďŽĂƐƉƌĄƟĐĂƐ͞ŵƉƌĞƐĂƐĞĂ^ƵƐƚĞŶƚĂďŝůŝĚĂĚĞ͟ ĨĂnj ƉĂƌƚĞ ĚĂ ŐĞŶĚĂ Ϯϭ >ŽĐĂů ĚĂ ŽŵƵŶŝĚĂĚĞ /ŶƚĞƌŵƵŶŝĐŝƉĂůĚŽWŝŶŚĂů/ŶƚĞƌŝŽƌEŽƌƚĞ͘ A sugestão de ideias vem acompanhada de exemplos de outras empresas que PARTICIPE: www.cimpin.pt/agenda21.asp 3 ÍNDICE ! " #$%&' ( #) ! &% 1. Na Organização da Empresa %#* 16 Energia ! %+ 20 "# Água 26 Qualidade do Ar 28 ,-0* ,% 45 ,7 8)9 4+ 7#;* 44 5< 4" 5 URO 21 T U F M U E D ROMISSO P M O C O E H PARTIL INTRODUÇÃO O QUE É A SUSTENTABILIDADE . ( / . 1(/.3 . 4 % . ( ' 5 ' 7 / & / . ' & , 9 / comunidade $ % & ' ( ' ( ' CULTURA ECOLOGIA SUSTENTABILIDADE , - comunidade e não se recursos naturais ECONOMIA COESÃO SOCIAL $ :;.<= " ) a direcção de uma sociedade e *+ O QUE É A AGENDA 21 LOCAL , , "> ? ' ; - ' , 4, ">7 @ ! ( &9 5 B C < & ( D& ' ' F & GG= , "> / H 9 - , "> ?-,">?<* =(:;.<= ( A EMPRESA E A SUSTENTABILIDADE A EMPRESA E A SUSTENTABILIDADE , & 89% das 1000 maiores empresas & & - 9 < I * & & $ ' ( J 1$(J3 @ = K @ 1=<@@3 -. & 4 7 9 1 3 & ( 9 & $ - . nossa economia OOO*5 P RSOT htm C - C & F 1 ' B 3 & B & melhor gestão do risco e a melhoria da imagem da empresa no 12 /& H B B Existe um mercado crescente de produtos e ' C - ' - , , 55 recompensada com uma B9 custos operacionais inferiores e uma imagem * C & * ' & =.$>UVV>1 3 # > $ ?@ ,&9 47 W , &9 * W $ 47 ' B W $ W , B 1 < 3 9 + - 13 , 4I* * * P * X P P 7 1 & 5473 < Y ' & * J ;BDF $G H BD H BD F 0 H BD G HBDFJ G HHBDF a comunidade onde se insere. $ $$H CASO DE ESTUDO , /< 1J,3 , ' *- 5ZB * C H* $ * C "V>[1' \ && 1\3' 5 3 * ; S S O O O " S . PSTJ.S* 14 1. NA ORGANIZAÇÃO DA EMPRESA 1. NA ORGANIZAÇÃO DA EMPRESA KĞƐĨŽƌĕŽŶĞĐĞƐƐĄƌŝŽƉĂƌĂƋƵĞƵŵĂĞŵƉƌĞƐĂƐĞũĂƐƵƐƚĞŶƚĄǀĞů ƌĞƋƵĞƌ Ƶŵ ĐŽŵƉƌŽŵŝƐƐŽ Ă ůŽŶŐŽ ƉƌĂnjŽ͘ /ƐƚŽ ƐŝŐŶŝĮĐĂ ŝŶĐŽƌƉŽƌĂƌ ŶĂ ŽƌŐĂŶŝnjĂĕĆŽ ŝŶƚĞƌŶĂ ĚĂ ĞŵƉƌĞƐĂ Ğ ŶĂ ƐƵĂ ƌĞůĂĕĆŽ ĐŽŵ Ž ĞdžƚĞƌŝŽƌ͕ ŽƐ ƉƌŽĐĞƐƐŽƐ Ğ ĐŽŵƉŽƌƚĂŵĞŶƚŽƐ ĐŽŶĚƵĐĞŶƚĞƐĂĞƐƐĞĐŽŵƉƌŽŵŝƐƐŽ͘ K pontuais de reciclagem 5 ' , * & < F & C ] Y ^& & $ ' (D ' @*R 4 ' 7 , @*R L F empresa… _ H H JH $G - G M $ G QH $ #$ ? 16 CASO DE ESTUDO , Y ^& 1<* * KR $3 ; * C/ * B9 *`;SSOOOR ^&`OS 17 2. NA ACTIVIDADE CORRENTE 2. NA ACTIVIDADE CORRENTE ENERGIA ĨŽƌŵĂŵĂŝƐƌĄƉŝĚĂĞĨĄĐŝůĚĂƐƵĂĞŵƉƌĞƐĂƐĞƚŽƌŶĂƌŵĂŝƐ ͞ǀĞƌĚĞ͟ĠŽůŚĂƌƉĂƌĂŽƐĞƵĐŽŶƐƵŵŽĚĞĞŶĞƌŐŝĂĐŽŵŽĨŽŶƚĞ ĚĞĞǀĞŶƚƵĂŝƐƉŽƵƉĂŶĕĂƐ͘ƐƐŽůƵĕƁĞƐƉŽĚĞƌĆŽĞŶǀŽůǀĞƌĂ ƌĂĐŝŽŶĂůŝnjĂĕĆŽĚĂƵƟůŝnjĂĕĆŽĚĞĞŶĞƌŐŝĂŶĂƐƵĂĞŵƉƌĞƐĂĞĂ ƌĞŶŽǀĂĕĆŽƚĞĐŶŽůſŐŝĐĂĚŽƐĞƋƵŝƉĂŵĞŶƚŽƐ͘ F , ' $ = <9 ' ' OOO & 5+ , ' ' @ * J ' - & & ' ' B < ; , ' 5 & & '* ' W ! & ( & B* FW / ' * ' ,H - & 'W %+ K * C C . ' &9 ' < F & 1 3 1' 3< ; Nos corredores utilize as D ?/5 & 9 = C . & +W . D D !' ' D ?/ 1/?'3W = ' W @ & - & . ' 21 CASO DE ESTUDO ,<* ' #Vj "V"V< && B9 $ ]U "VVk & "[j"V>"W&4 7 #Vj 471 D ' 3 OOO*S S PSS 22 RESÍDUOS Ɛ ĞŵƉƌĞƐĂƐ ƐĆŽ ŐƌĂŶĚĞƐ ƌĞƐƉŽŶƐĄǀĞŝƐ ƉĞůĂ ƉƌŽĚƵĕĆŽ ĚĞ ƌĞƐşĚƵŽƐ͕ ƐĞũĂ ĂƚƌĂǀĠƐ ĚĂ ŶĞĐĞƐƐŝĚĂĚĞ ĚĞ ŵĂƚĠƌŝĂƐͲ ƉƌŝŵĂƐ͕ƐĞũĂĂƚƌĂǀĠƐĚŽƌĞĨƵŐŽĚŽƉƌŽĐĞƐƐŽĚĞƉƌŽĚƵĕĆŽ͘ ŵƵĚĂŶĕĂ ƉĂƌĂ ƉƌĄƟĐĂƐ ƐƵƐƚĞŶƚĄǀĞŝƐ ƚĞƌĄ ƋƵĞ ŝŶĐůƵŝƌ Ă ĚŝŵŝŶƵŝĕĆŽĚĂƉƌŽĐƵƌĂĚĞŵĂƚĠƌŝĂƐͲƉƌŝŵĂƐ͕ĂƌĞĚƵĕĆŽĚĞ ĚĞƐƉĞƌĚşĐŝŽƐĞĂĞǀĞŶƚƵĂůƚƌĂŶƐĨŽƌŵĂĕĆŽĚŽƐƌĞƐşĚƵŽƐĞŵ ƌĞĐƵƌƐŽƐ͘ . I *I* ' B 1 - * 3 (- & B Reciclar 1 tonelada de >w 9 UVVVYO* "wVVV #VR@$" ; $ & C B' J' ( C @ q B , '* 1 * 3 23 & . & - . 9 - & 5 13 ' 9 & ' H , - ' ' ! !' -( - C < S J B ' F F 5 * U!X; !' !' ! ! ; REDUZIR , ' * ' ;)WLX'XY#; .' * & C ,' * 24 ;)*X*'#; , 5 REAPROVEITAR $ 5 , = & q CASO DE ESTUDO , IP @ < ., & $ 4: .;y!7 @- . @ ' -' $C 9 ; >,' W ",5B9 1 3 & W #$ ' &C 145 73 25 ÁGUA ĄŐƵĂĞŵWŽƌƚƵŐĂůĠƵŵďĞŵĞdžşŐƵŽ͕ƐĞŶĚŽĨƌĞƋƵĞŶƚĞƐĂƐ ĐƌŝƐĞƐĚĞĨŽƌŶĞĐŝŵĞŶƚŽŶĂĠƉŽĐĂĞƐƟǀĂů͘ĞŵƉƌĞƐĂƉŽĚĞ ĚĂƌ Ž ƐĞƵ ĐŽŶƚƌŝďƵƚŽ ĂƚƌĂǀĠƐ ĚĞ ƵŵĂ ŐĞƐƚĆŽ ƌĂĐŝŽŶĂů Ğ ĞĮĐŝĞŶƚĞĚĂĄŐƵĂ͘ $ * J - J ' q ' [Vj & ' q * < ' ' B, ' & ' ]B C ( ' ; ,H C W @ - @ W @ ' ' ' 26 CASO DE ESTUDO , J(=?]! ' ' & \ , ' q q ' ' 27 QUALIDADE DO AR ƋƵĂůŝĚĂĚĞ ĚŽ Ăƌ ŝŶƚĞƌŝŽƌ ŶŽƐ ĞƐƉĂĕŽƐ ĚĞ ƚƌĂďĂůŚŽ ƚĞŵ Ƶŵ ŝŵƉĂĐƚŽ ƐŝŐŶŝĮĐĂƟǀŽ ŶĂ ƐĂƷĚĞ ĚŽƐ ƚƌĂďĂůŚĂĚŽƌĞƐ Ğ ŶŽƐŶşǀĞŝƐĚĞĂďƐĞŶƟƐŵŽĞƉƌŽĚƵƟǀŝĚĂĚĞ͘ĚĞĮĐŝġŶĐŝĂĚĂ ƋƵĂůŝĚĂĚĞĚŽĂƌƚĞŵŵĂŝŽƌŝƚĂƌŝĂŵĞŶƚĞĂǀĞƌĐŽŵŽĐƵƉĂĕĆŽ ĞdžĐĞƐƐŝǀĂĚŽƐĞƐƉĂĕŽƐ͕ĂůŝďĞƌƚĂĕĆŽĚĞĐŽŶƚĂŵŝŶĂŶƚĞƐĚŽƐ ŵĂƚĞƌŝĂŝƐĞĚĂƐƉŝŶƚƵƌĂƐ͕ĂĐŽŶƚĂŵŝŶĂĕĆŽŵŝĐƌŽďŝŽůſŐŝĐĂ Ğ ĚĞĮĐŝġŶĐŝĂƐ ĂŽ ŶşǀĞů ĚŽ ƐŝƐƚĞŵĂ ĚĞ ĂƋƵĞĐŝŵĞŶƚŽͬ ĂƌƌĞĨĞĐŝŵĞŶƚŽƋƵĞƉƌĞũƵĚŝĐĂĂƌĞŶŽǀĂĕĆŽĚŽĂƌ͘ * J' { um excelente produto de limpeza e não tem & H J q9 ' * / B B 5 ' =&5 9 & , ' ' & C F H =&5 C ' ' !C ' P -9 D 1@$]3 ' ' ' &* - 14* 73 %" , C &9 . C 1 3 ' < - C C ZĞĐĞŶƚĞŵĞŶƚĞ ĨŽŝ ĚĞƐĞŶǀŽůǀŝĚŽ Ž ^ŝƐƚĞŵĂ EĂĐŝŽŶĂů ĚĞ ĞƌƟĮĐĂĕĆŽ ŶĞƌŐĠƟĐĂ Ğ ĚĂ YƵĂůŝĚĂĚĞ ĚŽ ƌ ƋƵĞ ƉƌĞǀġ Ă ŽďƌŝŐĂƚŽƌŝĞĚĂĚĞ ĚĞ ĂƵĚŝƚŽƌŝĂƐ ĂŽ Ăƌ ŝŶƚĞƌŝŽƌ͘ EĞƐƚĞ ąŵďŝƚŽ ĨŽƌĂŵ ĞƐƚĂďĞůĞĐŝĚĂƐ ŶŽǀĂƐ ĞdžŝŐġŶĐŝĂƐ Ğŵ ƚĞƌŵŽƐ ĚĞ ŵşŶŝŵŽƐ ĚĞ ƌĞŶŽǀĂĕĆŽ ĚĞ Ăƌ Ğ Ă ŝŵƉŽƐŝĕĆŽ ĚĞ ǀĂůŽƌĞƐ ŵĄdžŝŵŽƐĚĞĐŽŶĐĞŶƚƌĂĕĆŽĚĞƉŽůƵĞŶƚĞƐ͘ %( 3. NA POLÍTICA DE COMPRAS 3. NA POLÍTICA DAS COMPRAS ĞŵƉƌĞƐĂ ĞƐƚĄ ŶŽ ĐĞŶƚƌŽ ĚĞ ƵŵĂ ƌĞĚĞ ĐŽŵƉŽƐƚĂ ƉŽƌ ĐůŝĞŶƚĞƐ͕ĨŽƌŶĞĐĞĚŽƌĞƐĞĞŵƉƌĞƐĂƐƐƵďĐŽŶƚƌĂƚĂĚĂƐ͕ƉŽƌŽŶĚĞ ĐŝƌĐƵůĂŵƉƌŽĚƵƚŽƐ͕ƐĞƌǀŝĕŽƐĞŽƵƚƌŽƐƌĞĐƵƌƐŽƐ͘ŽƉƌĞĨĞƌŝƌĂ ĐŽŵƉƌĂ ĚĞ ƉƌŽĚƵƚŽƐ Ğ ƐĞƌǀŝĕŽƐ ĐŽŵ ďĂƐĞ ƵŶŝĐĂŵĞŶƚĞ ŶŽ ƉƌĞĕŽ͕ Ă ĞŵƉƌĞƐĂ ĞƐƚĄ Ă ĨĂǀŽƌĞĐĞƌ Ă ŽĨĞƌƚĂ ĚĞ ƉƌŽĚƵƚŽƐ ďĂƌĂƚŽƐ͕ ĚĞ ŵşŶŝŵĂ ƋƵĂůŝĚĂĚĞ Ğ ƐĞŵ ĐŽŶƐŝĚĞƌĂĕĆŽ ƉĞůŽ ŝŵƉĂĐƚŽ ĂŵďŝĞŶƚĂů Ğ ƐŽĐŝĂů ĚŽ ƉƌŽĐĞƐƐŽ ĚĞ ĨĂďƌŝĐŽ͘ ĂƉůŝĐĂĕĆŽĚĞƉƌŝŶĐşƉŝŽƐĚĞƐƵƐƚĞŶƚĂďŝůŝĚĂĚĞŶŽĞŝdžŽĚĞƐƚĂ ƌĞĚĞ ƚĞƌĄ ƵŵĂ ŝŶŇƵġŶĐŝĂ ŝŵƉŽƌƚĂŶƚĞ ŶĂ ĚŝǀĞƌƐŝĚĂĚĞ ĚĞ ĞŶƟĚĂĚĞƐŶŽĐşƌĐƵůŽĚĞƌĞůĂĕƁĞƐĚĂĞŵƉƌĞƐĂ͘ , & B ]C 1@* /. 5|@./< 3; OOO S BS>k}V& C* < B &9 47 A compra \ ')5H 0 M0 > * ] J 0 responsáveis. A implementação de um processo de compras sustentáveis poderá envolver as $@ , K- ] @ ~ 5 fornecedores de alimentos e OOO 32 > W " C < 5& #: * C * & C < S 5 ; X @ I* 9 W .C W (* C W .C S'W \W . &W ]* W ]* W I* B B9 1,,3 X @ ! 1 ' 3W <* @~W <* W <* - W <* ' & , 47 9 33 CASO DE ESTUDO ,\!J(/:$. "VV} - (&F & F * & Z * ' *`;SSOOO SBS>}w}& 34 4. NAS DESLOCAÇÕES 4. NAS DESLOCAÇÕES KƐĞĐƚŽƌĚŽƐƚƌĂŶƐƉŽƌƚĞƐĠŽƌĞƐƉŽŶƐĄǀĞůƉŽƌĐĞƌĐĂĚĞƵŵ ƚĞƌĕŽĚŽĐŽŶƐƵŵŽĚĞĞŶĞƌŐŝĂĞƉŽƌŵĂŝƐĚĞƵŵƋƵŝŶƚŽĚĂƐ ĞŵŝƐƐƁĞƐ ĚĞ '͘ dĂŵďĠŵ Ġ ƌĞƐƉŽŶƐĄǀĞů ƉĞůĂ ƉŽůƵŝĕĆŽ ĂƚŵŽƐĨĠƌŝĐĂ Ğ ƐŽŶŽƌĂ Ğ ƉĞůĂ ĞŵŝƐƐĆŽ ĚĞ ƉĂƌơĐƵůĂƐ ĐĂƵƐĂĚŽƌĂƐ ĚĞ ƉƌŽďůĞŵĂƐ ƌĞƐƉŝƌĂƚſƌŝŽƐ͘ Ɛ ĞŵƉƌĞƐĂƐ ƉŽĚĞŵ ĐŽŶƚƌŝďƵŝƌ ƉĂƌĂ Ă ŵŝƟŐĂĕĆŽ ĚĞƐƐĞƐ ĞĨĞŝƚŽƐ ĂƚƌĂǀĠƐĚĂƌĞĚƵĕĆŽĚĂƐǀŝĂŐĞŶƐĚĞŶĞŐſĐŝŽƐĞĂƚƌĂǀĠƐĚĂ ƌĂĐŝŽŶĂůŝnjĂĕĆŽĚĂƐĚĞƐůŽĐĂĕƁĞƐĐĂƐĂͲƚƌĂďĂůŚŽ͘ C * M OOO OOO OOO S * ; < & < ' .&' ' * W @ ' * -< ' ' & 5 * < & * - ' & W : H< ' H * */'& & * H * *W $ ' & 36 Racionalize as viagens de negócios < C < *' C < * & * . C , D B < & C 5*B D S&9 ( F& * - Z $ - * C B C ) ' 5 * & ' : \ 37 5. NO EDIFÍCIO 5. NO EDIFÍCIO hŵĂĚĂƐŵĞůŚŽƌĞƐĨŽƌŵĂƐĚĞŝŶǀĞƐƟƌŶĂƐƵƐƚĞŶƚĂďŝůŝĚĂĚĞ ĞƌĞĚƵnjŝƌĐƵƐƚŽƐĠĂƉŽƐƚĂƌŶĂĐŽŶƐƚƌƵĕĆŽͬƌĞŵŽĚĞůĂĕĆŽĚĞ ƵŵĞĚŝİĐŝŽĐŽŵďĂƐĞĞŵĐƌŝƚĠƌŝŽƐĚĞĞĮĐŝġŶĐŝĂĞŶĞƌŐĠƟĐĂ͘ ĐŽŶƐƚƌƵĕĆŽ ƐƵƐƚĞŶƚĄǀĞů ĞŶŐůŽďĂ ĂƐƉĞĐƚŽƐ ĐŽŵŽ Ă ƐĞůĞĐĕĆŽĚŽƐŵĂƚĞƌŝĂŝƐĚĞĐŽŶƐƚƌƵĕĆŽ͕ĂŵŝŶŝŵŝnjĂĕĆŽĚŽƐ ƌĞƐşĚƵŽƐ Ğ ĚŽ ĐŽŶƐƵŵŽ ĞŶĞƌŐĠƟĐŽ Ğ Ă ŽƉƟŵŝnjĂĕĆŽ ĚĂƐ ĐĂƌĂĐƚĞƌşƐƟĐĂƐ ĂƌƋƵŝƚĞĐƚſŶŝĐĂƐ ĚŽ ĞĚŝİĐŝŽ͘ K ĐĞƌƟĮĐĂĚŽ ĚĞĞĮĐŝġŶĐŝĂĞŶĞƌŐĠƟĐĂƉĂƌĂĞĚŝİĐŝŽƐƉƌŽƉŽƌĐŝŽŶĂƵŵĂ ĨŽƌŵĂ ĚĞ ĂǀĂůŝĂƌ Ă ƐƵƐƚĞŶƚĂďŝůŝĚĂĚĞĚĂ ĐŽŶƐƚƌƵĕĆŽ͕ ŶĆŽ ŽďƐƚĂŶƚĞ͕ Ž ĞŵƉƌĞƐĄƌŝŽ ƉŽĚĞ ĂĚŽƉƚĂƌ ĐƌŝƚĠƌŝŽƐ ƋƵĞ ǀĆŽ ƉĂƌĂ ĂůĠŵ ĚĂ ĐĞƌƟĮĐĂĕĆŽ ŽďƌŝŐĂƚſƌŝĂ Ğ ŽďƚĞƌ ĂƐƐŝŵ ŵĂŝŽƌĞƐƌĞƐƵůƚĂĚŽƐ͘ Energias renováveis H ] ' H & - . ' . &B F& ]C ; OOO OOO* S Tecnologias e materiais de construção sustentável , & ( ' 5 1 3 * - 4+ @ C & & + Escolha * B9 , * materiais com , < ' ' ' - + @ permitem desligar a energia de forma centralizada e segura centrais 9 - &3 de gestão 1 dos * # ,& + C , * * * & + , 9 & C & + B + ' F $ + F * B * 41 CASO DE ESTUDO $ RI= & ' $ + - 9 - 5B9 OOO RS S<j"Vj"V& 42 6. A ÉTICA E A RELAÇÃO COM A COMUNIDADE 6. A ÉTICA E A RELAÇÃO COM A COMUNIDADE ƐƉƌĄƟĐĂƐĞŵƉƌĞƐĂƌŝĂŝƐƐƵƐƚĞŶƚĄǀĞŝƐƌĞĨĞƌĞŵͲƐĞăƌĞůĂĕĆŽ͕ ŶƵŵĂ ďĂƐĞ ĠƟĐĂ Ğ ƐŽůŝĚĄƌŝĂ͕ ƋƵĞ Ă ĞŵƉƌĞƐĂ ĞƐƚĂďĞůĞĐĞ ĐŽŵĂĐŽŵƵŶŝĚĂĚĞůŽĐĂů͕ĞĂĂƉůŝĐĂĕĆŽĚĞƉƌŝŶĐşƉŝŽƐĐŽŵŽ ĂũƵƐƟĕĂĞĂŝŐƵĂůĚĂĚĞĚŽƐƚƌĂďĂůŚĂĚŽƌĞƐ͘ĐŽŶƐŝĚĞƌĂĕĆŽ ĚĞƐƚĞƐƉƌŝŶĐşƉŝŽƐŶĂĞƐƚƌĂƚĠŐŝĂĞŵƉƌĞƐĂƌŝĂůǀĂŝƉĂƌĂĂůĠŵ ĚĂƐ ƉƌĞŽĐƵƉĂĕƁĞƐ ƉƵƌĂŵĞŶƚĞ ĮůĂŶƚƌſƉŝĐĂƐ Ğ ĂůƚƌƵşƐƚĂƐ͘ ŽƌƌĞƐƉŽŶĚĞ ă ĨŽƌŵĂ ĚĞ ĂĐƚƵĂĕĆŽ ĚĞ ƵŵĂ ĞŵƉƌĞƐĂ ŶŽ ƐĠĐƵůŽ yy/͕ ƉƌĞŽĐƵƉĂĚĂ ĐŽŵ Ă ƐƵĂ ŝŵĂŐĞŵ͕ ĐŽŵ Ă ǀĂůŽƌŝnjĂĕĆŽĚŽĐĂƉŝƚĂůŚƵŵĂŶŽĞĐŽŵŽĚĞƐĞŶǀŽůǀŝŵĞŶƚŽ ĞƋƵŝůŝďƌĂĚŽĚĂĐŽŵƵŶŝĚĂĚĞŽŶĚĞƐĞŝŶƐĞƌĞ͘ J = & & & B9 ( K' ( 5 F & ' ( 5 J < B , Z 5 & ; 44 , ' & W , ' *B W , ' C W ,&9 55 W $ & W ( - ' F W $ ^ \ $G )$G\> , ~ ] / 5 F \ quais o Estado não tem capacidade para responder. Existem ? J ( K* $GH M J e criada em parceria com a \ / OOO S&S T B & 45 CASO DE ESTUDO , <=. { < = . 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