world-class service

WORLD-CLASS
SERVICE
To deliver a world-class customer experience,
every Guest Services staff member completed
“We’ve Been Expecting You” training - a
hospitality excellence program in partnership
with the City of Toronto and Tourism Toronto,
specifically focused on welcoming tourists.
Guest Services staff that spoke additional
languages had them profiled on their
nametags.
INTERNATIONAL
PAYMENT
Yorkdale simplified the payment process
for Chinese, Japanese and other Asia-Pacific
tourists and became the first shopping centre
in Canada to accept China UnionPay and JCB.
Expanding international payment acceptance
to include China UnionPay resulted in $150,289
in Yorkdale gift card sales and the centre also
boasted the highest number of China
UnionPay activated merchants in any
Canadian shopping destination, who
achieved $10.5 million in sales.
WEB PRESENCE
Tourism was added to the main navigation
of Yorkdale.com and profiled the centre’s
program that was translated into Simplified
Chinese, Spanish and Brazilian Portuguese.
An international size chart and a listing of the
retailers accepting China UnionPay and JCB
were also featured. The centre’s responsive
website became an important online gateway
with 19,076 visits to the tourism page with
9% of total sessions from the UK followed by
China at 2.56% - two of Yorkdale’s overseas
target markets.
Situado no coração da Grande Toronto, Yorkdale é o principal destino
de varejo da cidade, ostentando o maior número das principais lojas
canadenses e marcas de luxo.
Com mais de 250 lojas, Yorkdale é uma experiência única. E é uma
experiência de compras que se estende a serviços ao cliente e
programas turísticos excepcionais – de manobrista a reservas em
restaurantes e muito mais – para assegurar que cada visita a Yorkdale
esteja a um mundo de distância de todo o resto.
I NTERNATIONAL SI ZE COMPAR I S O N CHA RT
CARTÃO VIP VIAJE COM ESTILO
O Yorkdale Shopping Centre estende uma calorosa recepção a
visitantes internacionais e de fora da cidade* com nosso Cartão
VIP Viaje com Estilo. Como portadores do cartão VIP, os clientes
desfrutarão de vantagens, privilégios e acesso a ofertas especiais das
lojas e restaurantes participantes. Para receber um Cartão VIP Viaje
com Estilo, visite os Serviços ao Cliente do Yorkdale.
*Visitantes de fora da cidade devem morar fora da Grande Toronto (GTA) ou a
65 km/40 milhas de Yorkdale. Apresente um documento de identidade atual
para obter seu cartão.
WOMEN’S APPAREL
SS
55-66
7-9
4-6
8-10
36-38
40-42
165-170
88-90
XS
44
5
0-2
4-6
32-34
36-38
160-165
84-86
International
Korea
Japan
Canada/US
UK / Australia
France
Italy
China
XL
LM
M
M
77-88
11-13
8-10
12-14
40-42
44-46
167-172
92-96
15-17
12-14
16-18
44-46
48-50
168-173
98-102
PACOTES DE HOTEL EXCLUSIVO
Em parceria com o InterContinental Toronto Centre Hotel, Yorkdale
tem o prazer de oferecer um Pacote de Compras exclusivo.
19-21
16-18
20-22
48-50
52-54
170-176
106-110
ത㨑Ѣ໻໮Ӻ໮ЁᖗഄᏺⱘYorkdaleˈᰃᏖ‫ݙ‬᳔དⱘ䳊ଂഎ᠔ˈ
䖭䞠ѥ䲚њ᭄䞣᳔໮ⱘ㗕⠠ࡴᣓ໻䮼ᑫঞ༶՜ક⠠DŽ
Yorkdaleⱘ䮼ᑫ᭄䞣᳝250ᆊП໮ˈ䌁⠽ԧ偠⣀ϔ᮴ѠDŽ䖭⾡䌁
⠽ԧ偠䖬ࣙᣀњߎ㡆ⱘᅶ᠋᳡ࡵ੠
ᮙ␌乍Ⳃˈ↨བҷᅶ⊞䔺੠䅶令ㄝˈ⹂ֱ↣ϔ⃵YorkdaleП㸠䛑
ᰃϔ⃵Ϣӫϡৠⱘ㒱㕢ԧ偠DŽ
MEN’S APPAREL
International
Korea
Japan
Canada/US
UK
Australia
France
Italy
China
XS
90
36-37
160/80A-165/80A
S
95
38-39
36
36
36
46
46
165/80A-170/84A
M
100
40-41
38
38
38
48
48
175/88A
L
105
42-43
40
40
40
50
50
180/92A-185/96A
VIP TRAVEL IN STYLE CARD˄VIPϾᗻ࣪ᮙ㸠व˅
Yorkdale Shopping Centre⛁ᗅ⃶䖢೑䰙੠໪ⳕᏖ␌ᅶⱘᚴ乒ˈ
ᑊЎࠄᑫ␌ᅶ‫ޚ‬໛њVIP Travel in Style Card˄9,3Ͼᗻ࣪ᮙ㸠व˅DŽ
԰ЎVIPवᣕ᳝Ҏˈ␌ᅶৃҹѿফখϢ⌏ࡼⱘ䮼ᑫঞ令ख़ᦤկⱘ
䇌໮⼐䘛੠⡍ᚴDŽབ䳔㦋পVIP Travel in Style Cardˈ䇋ࠡᕔ
Yorkdaleᅶ᠋᳡ࡵЁᖗDŽ
໪ⳕᏖ␌ᅶᖙ乏ᰃᴹ㞾໻໮Ӻ໮ഄऎ˄GTA˅ҹ໪ⱘˈ៪ሙԣഄ䎱⾏Yorkdale
XL
110
44
42
42
225
23
5.5
36
3.5
5
35
230
23
6
36.5
4
5.5
36
235
23.5
6.5
37
4.5
6
37
240
24
7
38
5
6.5
38
245
24.5
7.5
38.5
5.5
7
39
250
25
8
39
6
7.5
40
255
25.5
8.5
40
6.5
8
41
260
25.5
9
40.5
7
8.5
42
265
26
9.5
41
7.5
9
43
270
26.5
10
42
8
9.5
44
Yorkdale᥹ফҹ䫊㘨वⱘᮍᓣ䌁фYorkdaleҷ䞥वDŽℸ໪ˈ
Yorkdaleഄऎ᥹ফ䫊㘨वⱘ䮼ᑫℷ೼
ϡᮁ๲ࡴˈՓ␌ᅶ㛑໳᳈ࡴᮍ֓ഄ೼Yorkdaleⱘ250ᆊ䮼ᑫ੠
275
26.5
10.5
42.5
8.5
10
45
280
27
11
43
9
10.5
46
285
28
11.5
44
9.5
11
47
MEN’S SHOES
Korea (mm)
Japan (cm)
Canada/US
Europe
UK / Australia
China / Hong Kong / Taiwan
240
24
6
38
5
38
245
24.5
6.5
38.5
5.5
39
250
25
7
39
6
40
255
25.5
7.5
40
6.5
41
260
26
8
40.5
7
42
265
26.5
8.5
41
7.5
43
270
27
9
42
8
44
275
27.5
9.5
42.5
8.5
45
280
28
10
43
9
46
285
28.5
10.5
44
9.5
47
290
29
11
44.5
10
48
Este pacote é perfeito para escapadas de garotas ou retiros de fim
de semana!
PROGRAMAS PERSONALIZADOS PARA GRUPOS
O Yorkdale tem o prazer de oferecer aos planejadores de viagens em
grupo, operadoras de turismo e operadoras de turismo receptivo um
programa personalizado para grupos, que pode ser adaptado para
atender às necessidades de seus clientes. É uma satisfação oferecer a
experiência de compras de luxo definitiva para grupos de todos os
tamanhos, e damos as boas-vindas a excursões de compras,
delegados de convenções e programas para casais.
Para obter mais informações sobre o Yorkdale Shopping Center ou
qualquer de nossos programas turísticos, envie um e-mail:
[email protected]
䫊㘨
㊒કᑫ䞠䌁⠽DŽ
220
22.5
5
35
3
4.5
34
O hotel 4 diamantes InterContinental Toronto Centre Hotel está
localizado no coração do centro de Toronto, a alguns passos da
Union Station.
᳝65݀䞠˄40㣅䞠˅ҹϞⱘሙ⇥DŽ乚পव⠛ᯊˈ䇋ߎ⼎᳝ᬜⱘ䑿ӑ䆕ᯢDŽ
52
52
WOMEN’S SHOES
Korea (mm)
Japan (cm)
Canada/US
Europe
UK
Australia
China / Hong Kong / Taiwan
Seu pacote de compras definitivo inclui acomodações no
InterContinental Toronto Centre Hotel, bufê de café da manha no
Azure Restaurant & Bar, um cartão presente de CAD$ 50, manobrista
no Yorkdale Shopping Center ou um passe de um dia do metrô para
duas pessoas, assim como o Pacote de Boas-Vindas do Yorkdale.
295
29.5
11.5
45
10.5
49
300
30
12
46
11
50
305
30.5
12.5
46.5
11.5
51
Sizes may vary depending on the store and style.
Situado en el corazón del área metropolitana de Toronto, Yorkdale
es el mejor lugar de la ciudad para hacer compras al por menor, al
contar con el mayor número de tiendas y marcas de lujo primarias
de Canadá.
Con más de 250 tiendas, Yorkdale es una experiencia única. Además,
es una experiencia que trasciende las compras al ofrecer programas
de turismo y servicios excepcionales a los clientes, desde
servicio de estacionamiento hasta reservaciones para cenar, entre
otras cosas, para garantizar que cada visita a Yorkdale sea
absolutamente singular.
TARJETA VIP VIAJE CON ESTILO
Yorkdale Shopping Centre da una cálida bienvenida a los visitantes
internacionales y de otras ciudades* con nuestra tarjeta de viaje VIP
1 Yorkdale Road, Suite 500, Toronto, Ontario M6A
3A1
Travel
in Canada
Style. Como titulares de una tarjeta VIP, los clientes disfrutan
de beneficios, privilegios y el acceso a ofertas especiales de las
tiendas y restaurantes participantes. Para recibir una tarjeta VIP
Travel in Style, visite el área de Servicios para visitantes de Yorkdale.
ϧѿ䜦ᑫ༫令
YorkdaleϢInterContinental Toronto Centre Hotel㘨᠟᥼ߎњϧѿ
Ā䌁⠽༫令āDŽ
䖭ӑ䍙ؐ༫令ࣙ৿њҹϟ乍Ⳃ˖೼InterContinental Toronto
Centre Hotelܹԣϔᰮ˗೼Azure Restaurant & Barѿ⫼ঠҎ㞾
ࡽᮽ令˗Ӌؐ$50ⱘYorkdaleҷ䞥व˗Yorkdale䌁⠽Ёᖗҷᅶ⊞
䔺᳡ࡵ
៪ঠҎऩ᮹ഄ䪕⼼˗ҹঞYorkdaleⱘ⼐કࣙDŽ
ಯ䪏㑻䜦ᑫInterContinental Toronto Centre HotelԡѢ໮Ӻ໮Ꮦ
Ёᖗˈ䎱⾏Union StationҙㆁℹП䘹DŽ
䆹༫令ᰃཇ຿ߎ␌៪਼᳿໪ߎᬒᵒⱘᅠ㕢䗝ᢽʽ
ᅮࠊൟಶԧ␌乍Ⳃ
Yorkdaleᕜ催݈Ўಶԧ␌ㄪߦᴎᵘǃᮙ㸠⼒ঞ᥹ᕙ᳡ࡵଚᦤկᅮ
ࠊൟಶԧ␌乍Ⳃˈҹ⒵䎇ԴӀᅶ
᠋ⱘϡৠ䳔∖DŽ៥Ӏᕜ催݈Ў৘⾡㾘῵ⱘಶԧ␌ᅶᅝᥦ༶ढⱘ㒜ᵕ
䌁⠽ԧ偠ˈᑊ㹋ᖗ⃶䖢ಶ䌁Ҏ
ਬǃӮ䆂ҷ㸼ঞ໿ྏ᡹ৡখࡴDŽ
*Los visitantes de otras ciudades deben vivir fuera del área metropolitana de
Toronto (GTA) o a 65 km/40 millas de Yorkdale. Presente un documento de
identificación vigente para obtener su tarjeta.
PAQUETES DE HOTEL EXCLUSIVOS
En asociación con el InterContinental Toronto Centre Hotel, Yorkdale
se complace en anunciar un paquete de compras exclusivo.
Su paquete especial de compras incluye alojamiento durante la noche
en el InterContinental Toronto Centre Hotel, desayuno bufet para dos
personas en Azure Restaurant & Bar, una tarjeta de regalo de
Yorkdale por $50, servicio de estacionamiento en Yorkdale Shopping
Centre o un pase diario de metro para dos personas, además de un
Paquete de bienvenida de Yorkdale.
El InterContinental Toronto Centre Hotel de 4 diamantes está ubicado
en el corazón del área céntrica de Toronto, a solo unos pasos de
Union Station.
¡Este paquete es la escapada o el programa de fin de semana ideal
para las chicas!
PROGRAMAS A LA MEDIDA PARA GRUPOS
Yorkdale se complace en ofrecer a organizadores de viajes colectivos,
operadores turísticos y operadores de servicios de recepción un
programa a la medida para grupos, que puede personalizarse según
las necesidades de sus clientes. Tenemos el placer de ofrecer la mejor
experiencia de compras de lujo para grupos de todos los tamaños, y
damos una cálida bienvenida a participantes en excursiones de
compras, programas para parejas y delegados de congresos.
Para obtener más información sobre Yorkdale Shopping Centre o
cualquiera de nuestros Programas de turismo, escriba al correo
electrónico: [email protected]
བ䳔њ㾷Yorkdale䌁⠽Ёᖗ៪៥Ӏӏԩᮙ␌乍Ⳃⱘ䆺㒚ᚙ‫ˈމ‬䇋
থ䗕⬉ᄤ䚂ӊ㟇˖[email protected]DŽ
1 Yorkdale Road, Suite 500, Toronto, Ontario M6A 3A1 Canada
YORKDALE.COM
1 Yorkdale Road, Suite 500, Toronto, Ontario M6A 3A1 Canada
TRIPADVISOR
Yorkdale established a presence on TripAdvisor,
one of the world’s leading travel review sites
and resource tools for tourists internationally.
The centre encouraged guests to share their
experiences online with easel signs and
business cards at their Guest Services desks.
Over 150 reviews have been received on
Yorkdale’s page to date and for each post
received the centre personally responded to
each user.
2014/2015
CITYPASS
Valid 9 Days
Beginning
Yorkdale was the first shopping centre
to participate in Toronto’s CityPASS –
a collection of special offers and savings
ADULT
for the city’s top attractions. Shoppers who
spent over $200 in same-day receipts
received a Tumi duffle bag or Swarovski pen.
The centre had 523 coupon redemptions
that generated $207,293 in same-day
shopping receipts. This delivered an average
expenditure of $396, far surpassing the
set objective by +32%!
COUPON
•Coupon not valid if removed from booklet•
Receive a Yorkdale Tumi Travel Duffle or
Swarovski Crystalline Pen when you spend
$200 or more in same-day receipts.*
Monday – Friday 10am - 9pm | Saturdays 9:30am - 9pm | Sundays 11am - 7pm
3401 Dufferin Street, Toronto 416 789 3261
(Located on the Yonge-University-Spadina Subway Line)
*Valid March 1, 2014 through March 8, 2016. Limit one gift per Adult CityPass holder, while supplies last. Gift may change without notice.
VIP TRAVEL IN STYLE
The centre launched a VIP Travel in Style
Card that provided out-of-town visitors
with exclusive savings and services at
participating stores that was translated
into Simplified Chinese, Japanese,
Brazilian Portuguese and French. The VIP
Travel in Style program featured 38 retailers
and reached 1,461 out-of-town visitors.
0001
PRESENT THIS VIP TRAVEL IN STYLE CARD AT PARTICIPATING
STORES TO RECEIVE SPECIAL OFFERS
• Restrictions may apply - see store for details
• This card holds no dollar value
• Offers valid only at Yorkdale Shopping Centre
SHOP & STAY
In partnership with the InterContinental
Toronto Centre Hotel, Yorkdale created a
Shop & Stay Package that was booked
by 44 visitors. The exclusive package
included: overnight accommodations,
valet parking or a subway day pass,
$50 Yorkdale Gift Card and a buffet
breakfast.
EXPLORE THE POSSIBILITIES
Welcome to Yorkdale – Canada’s premier shopping destination with more than 250 stores and the largest
collection of fashion labels and luxury brands, located in the heart of Toronto.
To us, every visitor is a guest. We invite you to explore our special tourist programs and services –
GROUP TOURS
all designed to ensure each visit is not only enjoyable, but memorable.
VIP Travel in Style Card
As a valued guest, your clients can expect special treatment. Our VIP Travel in Style Card comes with
complimentary services and exclusive offers from participating Yorkdale stores & restaurants.
ˬ˽ ;ŹřƌŶŽ˽ƤĴņņ˽ŹČĀČĴƣČ˽ƄıĴŽ˽¿C“˽ĀÓŹą˽ƌŶřŐ˽ÓŹŹĴƣÓņ˽ąƌŹĴŐĬ˽
the meet and greet
Our Exclusive Collection of Guest Services:
Yorkdale is delighted to offer group Tour Operators and
ˬ Yorkdale Style Experience - Personal
Consultation (booked in advance)
ˬ Valet Parking
Receptive Operators a customized group experience,
which can be tailored to meet the needs of your guests.
H
It is our pleasure to offer the ultimate luxury shoppingWY
experience for groups of every size and we extend
ˬ
ˬ
ˬ
ˬ
ˬ
50
a warm welcome to shopping excursions, convention
delegates and spousal programs.
Pre-registered groups will enjoy the following:
ˬ Meet & Greet upon arrival
ˬ VIP Travel in Style Card for each guest
ˬ Shopping Centre Directories
(Available in Simplified Chinese & Brazilian Portguese)
ˬ Complimentary Motor Coach Parking nearby
HWY401
STEP #2: After parking, visit the hotel front desk to register your vehicle and receive a parking pass, which
you will need to exit the lot.
HWY 427
STEP #3: Please
take a few minutes to visit Yorkdale Guest Services to register your group.
and pick-up area. The centre attracted 42
Lesley Boughen
Tourism & Guest Experience Manager
ˬ
[email protected]
ˬ
HW
Y7
directories, and a dedicated group drop-off
passengers.
T H A N K YO U F O R V I S I T I N G YO R K DA L E S H O P P I N G C E N T R E !
We are delighted to have your group visit Yorkdale Shopping Centre today. As you are not registered with us,
please follow these easy steps to register your group and access our complimentary motor coach parking:
STEP #1: Once you have dropped off your group at the shopping centre, proceed to the Holiday Inn TorontoYorkdale, conveniently located across the street (3450 Dufferin Street).
ˬ Tour Operator Benefits
organized tour groups representing 1,722
Table Reservations in the Dine on 3 Food Collection
Gift Wrapping
Complimentary Wheelchairs
UnionPay Acceptance
JCB Acceptance
HWY 401
HWY 427
CUSTOMIZED GROUP EXPERIENCE
Did you
know that by pre-registering your next group in advance, you are entitled to the following privileges?
HWY
7
Contact:
LAKE ONTARIO
Conveniently located 16km (20 minutes) from
Pearson International Airport
5
416 256 5086
TORONTO
HW
Y
a meet & greet, VIP Travel in Style cards,
7/12
HWY
their needs. Pre-registered groups received
Customized Group Program
HWY 27
customized group experiences tailored to
7A
11
HWY
tour operators and receptive operators
Y
HW
Y 47
HW
HWY 48
Yorkdale offered group travel planners,
ˬ˽ :C ˽ĬƌČŽƄŽ˽ÓŹČ˽ĴŐƣĴƄČą˽Ƅř˽ƣĴŽĴƄ˽ÆřŹńąÓņČ˽;ƌČŽƄ˽šČŹƣĴĀČŽ˽
to receive a VIP card.
20-minute direct subway ride from Toronto’s Union Station
SHOPPING HOURS
Monday – Friday 10am - 9pm | Saturdays 9:30am - 9pm | Sundays 11am - 7pm
3401 DUFFERIN STREET, TORONTO 416 789 3261
YORKDALE.COM
• Motor Coach Parking
GARDINER
EXPRESSWAY
• Personalized
Meet & Greet
ALLEN EXPRESSWAY
• VIP Travel in Style Card for each guest
DON VALLEY PARKWAY
• Tour Operator Benefits
We are pleased to offer a customized group experience, which can be tailored to meet the needs of your
guests. To discuss your next group program, please contact me directly, or pass along my details to your Tour
& Travel Department. I would love to hear from you!
PEARSON
INT’L AIRPORT
Lesley Boughen, Tourism & Guest Experience Manager
416 256 5086 | [email protected]
yorkdale.com/tourism
YORKDALE.COM
TOURISM
PUBLICATIONS
To heighten top of mind awareness,
Yorkdale’s media buy focused on both select
international markets and local publications
including Where Toronto, Tourism Toronto and
Ignite - Canada’s meeting & corporate travel
planner magazine. Over 2.5 million gross
impressions of awareness were generated
among the domestic and international tourist
markets, exceeding the set goal by an
impressive +66%. Yorkdale’s tourism creative
was a consistent extension of the centre’s
seasonal brand campaign.
WHAT’S NEXT. The latest arrivals. The most sought-after labels. The ultimate destination.
DIGITAL
ADVERTISING
China, UK, Brazil, and Mexico were targeted
markets that were reached through digital
ads placed on TripAdvisor’s websites and
Google to build international awareness.
Yorkdale’s digital placement on TripAdvisor
achieved an incredible 0.37% - more
engagement than most hotel advertisers
with a CTR far exceeding the industry average
of 0.08%! Google delivered 16,695 total clicks
over a 4-week period in April 2014 & 2015.
SINA WEIBO &
WECHAT
Yorkdale was the first Canadian shopping
centre to launch Sina Weibo and WeChat
accounts. Weibo has 1,080 followers,
received over 300 visits with a 5-minute
average length of visit and a reach of
10,000. WeChat has secured 313
subscribers since February 2015.
TOURISM INDUSTRY
Relationships were established within
the tourism industry by participating and
networking at major conferences/trade
shows including: Canadian Tourism
Commission’s RendezVous, Active America
China and CITAP. Collectively, they resulted
in a total of 72 one-to-one appointments
with key international, domestic and
receptive tour operators. Yorkdale also
hosted 8 Familiarization Tours reaching 106
influential Chinese, Japanese, UK and
European tour operators to experience
the shopping centre first-hand.
Como um cliente especial da Soft Travel, o Yorkdale Shopping Centre
lhe deseja boas vindas a Toronto!
Apresente este voucher no Yorkdale Guest Services e receba um cartão
VIP Travel. Como este cartão você tera acesso a ofertas exclusivas
das lojas e restaurantes participantes do Yorkdale.
Com 250 lojas, o Yorkdale Shopping Centre é o principal destino de
compras do Canadá e está convenientemente localizado a apenas
20 minutos da Union Station, no centro de Toronto.
Segundas as Sextas 10:00hrs – 21:00hrs
Sábados 9:30hrs – 21:00hrs | Domingos 11:00hrs – 19:00hrs
3401 Dufferin Street, Toronto 416 789 3261
(Localizado na Linha de Metro Yonge-University-Spadina)
YORKDALE.COM
OTMPC
PARTNERSHIP
Yorkdale was featured in Ontario Tourism
Marketing Partnership Corporation’s (OTMPC)
integrated China Marketing Campaign, to
leverage their $800,000 microfilm that
promoted Ontario and its attractions. The
film premiered at the Beijing Microfilm Festival
and on 482 Chinese TV stations. The film was
supported by a dedicated Chinese webpage
featuring a Yorkdale “Sensory Wall” that led to
the centre receiving over 4,053 unique visits,
4,086 shares, 1,326 click-thrus to Yorkdale.com,
4,257 views of the centre's video and 2,936
downloads of tourism info by affluent people
living in China.
Yorkdale video
featuring
Chinese Actor
Huan Xuang,
which received
4,257 views.
ACHIEVEMENTS
Yorkdale’s groundbreaking tourism
program allowed the shopping centre to
welcome an increased number of
international and domestic tourists while
delivering an impressive ROI of 70% in its
first 17 months. The centre’s efforts have
been applauded by the tourism industry.
Yorkdale has also been recognized by
TripAdvisor with their prestigious Certificate
of Excellence for having an overall “excellent”
rating, consistently receiving great reviews
from travellers and replying to all posts.
This distinction is received by less than
20% of attractions.
“The Ontario Tourism Marketing Partnership Corporation was pleased to partner
with Yorkdale Shopping Centre on the ‘Mission Ontario’ China marketing campaign
and various other marketing activities to promote Ontario as a tourism destination.
Yorkdale is clearly consumer focussed, especially when it comes to visitors from
outside Ontario. Shopping is a key activity for many tourists and the Yorkdale
shopping experience is definitely a highlight for visitors.”
Ronald Holgerson, President and CEO,
Ontario Tourism Marketing Partnership Corporation
“Yorkdale Shopping Centre has been an active member of Tourism Toronto. Yorkdale
has fully recognized that shopping is a primary activity for visitors from all countries
and by implementing specific tourism programs Yorkdale has proven a leader in
providing an exceptional guest experience to visitors.”
Roseanne Longo, Vice-President
International Leisure Trade Sales - Tourism Toronto