www.officinatres.com.br

www.officinatres.com.br
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Innovation is a key feature of the way
Officinatres develops and manages projects.
Having the initial idea or the proposed
problem as the starting point, we draw up
a general map which allows us a thorough
assessment.
We use design thinking techniques to analyze
the processes and sketches in order to obtain
a better understanding. This methodology
enables us to create operation models and controls
and develop indicators to measure the results.
The famous management, marketing and
operational tools are easily implemented.
The hospitality training courses approach we
adopt is based in personal development, drama
techniques and other pedagogical resources.
Restaurants,
Bars and
Emporiums
Officinatres’ team is proud
Hotels
to have built a broad and
diversified clients and
partners portfolio:
Clubs
Service, Governance, Food
and Beverages
Small size industries
Shoppings
Centers
Our Services
Assessment
Corporate
restructuring
Outsourcing
Enterprise concept
development
Cuisine, Nutrition
and Production
Behavioral
training,
professional training
and
development
purchases, finances and
managerial accounting
Hospitality
Business
Implementation
and coaching
Team training
Costs, controls and
planning
and management
models
IT – automation projects
and systems
Customer service
quality and
sales quality
Who we are
Officinatres is an experienced, professional
and committed group of people. We are
realistic, strategic and pragmatic.
Our excellence’s cornerstone is the high
quality of our team. Thorough knowledge,
logical theoretical basis, acute observation
practice, perception,
hands-on learning, real experience and
ability, intense
commitment to deliver.
Heloisa MÄder Velloso
“ Tell the truth smoothly straight”.
Heloisa has a globe-trotter, entrepreneurial and creative spirit; her operational vision
is the result of 35 years of hands on experience. She can sensibly and audaciously
translate that into projects, training programs and operation models.
She has graduated in the first university course on Tourism in Brazil at the Paraná
Federal University and Hotel & Catering Management at Greenwich College in
London.
IZABEL Cristina Soares
Believe in anything as long as it is incredible.
Her excellent analytical skills are sharpened by a smart eye. For her it is key to
keep an eye on the whole operation. Cristina is responsible for the management,
planning and diagnosis of our clients’ businesses.
Her consistent educational background reflects her personality. She has a
Anhembi-Morumbi major in law, Finances post graduation at FAAP, Hotel Business
post graduation at SENAC, Controllership extension course at FGV, MBA in
Services Marketing at ESPM and Asset Management course at Cornell University.
Sound
competitive
STRATEGIES
Consolidating
commercial
relations
Ho spit a lity
Keeping brands
on consumers’
top of mind
Hospitality should not be considered
only as a concept but also as a competitive
edge guiding actions of hosting,
promptness and kindness.
In other words, it may be the key point
for client satisfaction, the increase in the
number of new ones and the loyalty of
already existing customers.
Motivating
staff
Spreading concepts that help to
modernize management practices
with the goal of strengthening the
quality and innovation in services,
processes, systems and costs control.
The tax legislation that takes great
part of the business’ operational
results, leaving the entrepreneur with
the obligation of executing a plan and
having an efficient management
model.
All the different aspects of the
business interact and connect the two
dimensions “front of the house” and
“heart of the house”, we understand
that the main challenge of our
organization is to be flexible within
our own management model in order
to understand the client.
We systematically monitor the
operation and the results establishing
targets and performance assessment.
The highlight in the people development
area is perceived through the quality of
the staff selection and training in both
implementation or restructuring projects.
The success of any project relies on
sharing the acquired knowledge, and
therefore, the human factor, besides
other resources, is essential.
Business owners must be aware of the
importance of keeping their talents.
Officinatres development and training
programs are based on performance
excellence, which is perceveid through the
technical and behaviorial analysis of all
the people that have been involved in our
projects along the years.
Professional
Training
Development
Training courses
Talent
Management
match hospitality soccer world cup 2014
our clients
rede olá
trench rossi & watanabe
Petrol Sations
Law Firm
Paulistano Club
titãs band
shopping centers
riomar fortaleza
fashion mall
fiesp
Federation of the Industries of
the State of São Paulo
new land group
riomar recife
villa lobos
hotels
refúgio ecologico caiman
pantanal
insólito
búzios
guest 607
são paulo
lar santana
são paulo
cristalino lodge
amazonia
txai resort
itacaré
guest urban
são paulo
vila naia
corumbau
le canton
teresópolis
bourbon
atibaia
almentat extensão
corporativa - são paulo
bars and restaurants
botequim do conversa
viegas bistrot
dom
bar do copa
copacabana palace
folha de uva
suri cevicheria
la tambouille
seletti
a bela cintra
dalva e dito
rodeio iguatemi
miya
brasil a gosto
insalata
club du vin
dui
clube chocolate
trindade
o navegador
affari
les amis rotisserie
tian restaurante
arturito
cooking buffet
club a
venchi chocolates
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