Cruise Level Training - Aviation English Brazil

:: A DAY IN THE LIFE OF A FLIGHT ATTENDANT ::
[UM DIA TÍPICO NA VIDA DE UM COMISSÁRIO]
03.30 Good morning!
My alarm is ringing ... already ..., and it's time to get up for my
flight to Tenerife, which is due to leave at 0700 hours. I get ready,
put on my uniform and make sure I have my passport and regular
papers neatly tucked away in my carry-on bag. We cabin crew
have to check in at least 1 hour and 30 minutes before the aircraft
is scheduled to leave, so today that means reporting to work at
05.30. In fact, I'm a little early today (there's no traffic at this time)
and I catch the staff shuttle bus to the briefing room.
05.15 Fifteen minutes to the pre-flight briefing
I'm 15 minutes early, which is good, because I've got time to
check my cabin crew manual to refresh my knowledge of the allimportant emergency procedures and the location of the
emergency equipment and exits for today's aircraft, a Boeing 757.
Already – Já
At least – Ao menos / Pelo menos
Briefing – Instruções / Resumos
Carry-on bag – Bagagem de mão
Due – Aguardado(a)
Early – Cedo
Empennage – Empenagem
Exits – Saídas
In fact – Na verdade
Knowledge – Conhecimento
Location – Localização
Neatly – Organizadamente
Procedures – Procedimentos
Ringing – Tocando
Scheduled – Programado(a)
Shuttle bus – Ônibus de ida e volta
To catch – Pegar
To get ready – Ficar pronto(a)
To get up – Levantar-se
To leave – Deixar / Sair
To make sure – Certificar-se
To mean – Significar
To refresh – Refrescar
To report – Reportar
Traffic – Trânsito
Tucked away – Guardado(a)
:: A DAY IN THE LIFE OF A FLIGHT ATTENDANT ::
[UM DIA TÍPICO NA VIDA DE UM COMISSÁRIO]
05.30 The pre-flight briefing
Today's pre-flight briefing is being held on the aircraft and the
senior crew (usually the purser, although the captain is there too)
introduces everyone and takes us through the flight details.
Usually this covers the order of the services during the flight, the
individual positions and responsibilities for the day, and any
special points or passengers with special needs. Security and the
aircraft's safety features always get a special mention these days
and we're sometimes asked one or two questions about
emergency procedures. The captain asks a couple today, and I'm
pleased to say that I answer correctly.
06.00 Pre-flight preparations for boarding
This is the time for me and my team to check the emergency
equipment and make sure there's a safety instruction card in
every passenger's seat pocket. Then we double-check the
number of meals on board, the usual drinks trolley and duty-free
goods and, of course, stock all the toilets with the necessary
hand towels and tissues. All of which leaves just enough time to
freshen up and get ready to welcome our passengers on board.
Always – Sempre
Boarding – Embarque
Briefings – Instruções / Resumos
Couple – Alguns / Algumas
Drinks trolley – Carrinho de bebidas
Enough – Suficiente
Features – Descrições
Hand towels – Toalhas de mão
Instruction card – Cartão de
instruções
Meals – Refeições
Needs – Necessidades
Pleased – Satifeito(a)
Purser – Chefe de cabone
Seat pocket – Bolsão
Tissues – Lencinhos
To answer – Responder
To ask – Perguntar / Pedir
To be held – Será
To cover – Cobrir
To freshen up – Refrescar-se
To get ready – Aprontar-se
To introduce – Apresentar
To welcome – Saudar
Usual – Comum
Usually – Normalmente
1. Listen and complete the information.
Who is talking?
Conversation
Have they met before?
a Captain and first officer to cabin crew supervisor
b Flight attendant to flight attendant
c Purser to flight attendants
___________
___________
___________
___________________
___________________
___________________
2. Are the conversations formal (F), informal (I), or both (F/l)?
1. ____
2. ____
3. ____
3. Listen again and complete the missing words.
1.
2.
3.
4.
5.
How _____________you do?
Let me _____________ Naomi Tanaka.
Please _____________ me Sally.
lt's _____________ to see you again.
I'd like you to _____________ an old friend of mine.
1. Listen and complete the information.
Who is talking?
Conversation
Have they met before?
a Captain and first officer to cabin crew supervisor
b Flight attendant to flight attendant
c Purser to flight attendants
2
3
1
Yes (Sally and Oleg) No (Sally and Captain)
No (Abbie and Fran) Yes (Fran and Zoe)
No
2. Are the conversations formal (F), informal (I), or both (F/l)?
1. F
2. F/I
3. I
3. Listen again and complete the missing words.
1.
2.
3.
4.
5.
How do you do?
Let me introduce Naomi Tanaka.
Please call me Sally.
lt's good to see you again.
I'd like you to meet an old friend of mine.
FA = Flight attendant
Conversation 1.
AJ
JR
NT
Hello, I'm Anna James. I'm the purser today.
How do you do, Anna? I'm John Reed. I'm senior crew member in economy today. Let me introduce Naomi
Tanaka. She's cabin crew.
Good to meet you both.
Conversation 2.
CB
SR
CB
SR
OK
Hello, I'm Captain Baxter.
Pleased to meet you, captain. I'm Sally Rhodes. Please call me Sally.
Of course. Sally, let me introduce Oleg Kavalov, our first officer.
We know each other already! How are you doing, Oleg?
Great. It's good to see you again.
Conversation 3.
FA1
FA2
FA3
FA2
FA1
Hi. We haven't met, have we? I'm Abbie.
Oh, hi. Good to meet you, Abbie. I'm Fran. Oh, excuse me... Zoe! Hi, how are you?
Hello, Fran! I'm fine! How about you? Hey, it's great to see you again!
You too!... Abbie, I'd like you to meet an old friend of mine: Zoe. I don't think you know each other, do you?
No, I don't think so. Nice to meet you, Zoe.
Relative Clauses (who, which, whose, whom, that = “que/quem”)
As “Relative Clauses” são usadas para formar orações que adicionam informações à algum objeto/sujeito de uma primeira
oração. Para isto utilizamos os pronomes relativos. Os pronomes relativos do exemplo estão em negrito:
- People who live in Nova York areas are often rich (pessoas que vivem em Nova York geralmente são ricas).
Abaixo uma tabela dos pronomes relativos do inglês:
Who – usado para o sujeito ou pronomes pessoais. Ex: I told you about who lives here. (eu contei a você sobre quem vive
aqui).
Which – usado para sujeito ou pronomes para animais ou coisas. Ex: My dog, which is brown, is sleeping. (meu cachorro,
que é marrom, está dormindo).
Whose – têm o significado de “cujo”. Ex: Do you know the boy whose father is dead? (você conhece o garoto cujo pai está
morto?).
Whom – usado para pessoas. Ex: I was invited by the professor whom I met at the conference. (eu fui convidado pelo
professor que eu encontrei na conferência.) Note que tem mesma aparência do “who”, mas só é usado em casos onde o
pronome relativo não define (classifica, identifica) o sujeito/substantivo.
That – usado para sujeito, pessoas, animais, coisas, nos casos onde “define” alguma coisa. Ex: I do not like the car that is
parked there (Eu não gosto do carro que está estacionado ali).
Complete the sentences with who, which or whose.
1. The flight attendant, _________ father has worked with me, is working for an important airline company nowadays.
2. The aircraft _________ is departing now belongs to a very rich man.
3. The pilot in charge of our flight today is that pilot _________ had that extremely difficult landing in Amsterdam yesterday.
4. The yellow bag _________ was found in the overhead locker is from a passenger _________ was in first class this morning.
5. That man, _________ is sitting next to that lady, works as a flight instructor.
6. The flight controller, _________ mobile is ringing, is not here right now.
7. My mother, _________ is a flight attendant, has been travelling around the world for a long time.
8. The pilot _________ won this month’s staff award prize for this airline company felt really happy about it.
9. The unaccompanied minor _________ parents are talking to the airport service agent is sitting next to the flight attendant.
10. Those duty-free goods _________ you want to buy are really expensive.
11. That first officer _________ school grades are outstanding, is always studying and I’m sure he’ll become a pilot very soon.
12. That passenger _________ is carrying the red handbag is a famous actress in Dubai.
13. My grandmother, _________ dream is to do a parachute jump, is a very active woman for her age.
14. Paul is that excellent purser _________ skills will make this team something special.
15. To work in the aviation industry, you have to be that kind of a person _________ stands out from the rest.
16. Mr. Richards, _________ is the airport’s taxi driver, lives on the corner of the airport.
17. We often visit our aunt in Norwich _________ is in East Anglia.
18. Those children, _________ parents are seating next to the toilets, cannot seat by the overwing window.
19. This is the flight attendant _________ comes from Spain. Is there anyone _________ can speak Spanish here?
20. This is captain Douglas, the pilot _________ has just started to work for this airline.
Complete the sentences with who, which or whose.
1. The flight attendant, whose father has worked with me, is working for an important airline company nowadays.
2. The aircraft which is departing now belongs to a very rich man.
3. The pilot in charge of our flight today is that pilot who had that extremely difficult landing in Amsterdam yesterday.
4. The yellow bag which was found in the overhead locker is from a passenger who was in first class this morning.
5. That man, who is sitting next to that lady, works as a flight instructor.
6. The flight controller, whose mobile is ringing, is not here right now.
7. My mother, who is a flight attendant, has been travelling around the world for a long time.
8. The pilot who won this month’s staff award prize for this airline company felt really happy about it.
9. The unaccompanied minor whose parents are talking to the airport service agent is sitting next to the flight attendant.
10. Those duty-free goods which you want to buy are really expensive.
11. That first officer whose school grades are outstanding, is always studying and I’m sure he’ll become a pilot very soon.
12. That passenger who is carrying the red handbag is a famous actress in Dubai.
13. My grandmother, whose dream is to do a parachute jump, is a very active woman for her age.
14. Paul is that excellent purser whose skills will make this team something special.
15. To work in the aviation industry, you have to be that kind of a person who stands out from the rest.
16. Mr. Richards, who is the airport’s taxi driver, lives on the corner of the airport.
17. We often visit our aunt in Norwich which is in East Anglia.
18. Those children, whose parents are seating next to the toilets, cannot seat by the overwing window.
19. This is the flight attendant who comes from Spain. Is there anyone who can speak Spanish here?
20. This is captain Douglas, the pilot who has just started to work for this airline.
1. Listen to five people speaking in a pre-flight briefing. Match each conversation with a main topic.
Conversation
Topic
1.
2.
3.
4.
5.
a a very young child on board
b work responsibilities in economy class
c a disabled passenger
d safety equipment
e work responsibilities in business class
_______________
_______________
_______________
_______________
_______________
2. Listen again. Answer the questions.
1.
2.
3.
4.
5.
Who is responsible for door 3L?
How many masks are with each oxygen cylinder?
How old is the baby?
Which door is the senior crew member responsible for?
Which seat is given to the disabled passenger?
1. Listen to five people speaking in a pre-flight briefing. Match each conversation with a main topic.
Conversation
Topic
1.
2.
3.
4.
5.
a a very young child on board
b work responsibilities in economy class
c a disabled passenger
d safety equipment
e work responsibilities in business class
B
D
A
E
C
2. Listen again. Answer the questions.
1.
2.
3.
4.
5.
Who is responsible for door 3L? [Flight attendant 3]
How many masks are with each oxygen cylinder? [2]
How old is the baby? [6 months]
Which door is the senior crew member responsible for? [2L]
Which seat is given to the disabled passenger? [22C]
1. I'm flight attendant three. I'm responsible for door 3L. I cross-check with door 3R. I'm working in
economy so I'll welcome the passengers on rows nine to thirty. I'll demonstrate emergency equipment
on row 10. I'll give out blankets and headsets, and then help to prepare the drinks trolleys.
2. We have five oxygen cylinders on this type of aircraft. Two of them are in the aft overhead bin - on
the port side in business class, one on the flight deck, and the other two are in the aft overhead bin in
economy, on the starboard side. There should be two masks with each one.
3. There's a lady with a six-month-old on her lap. Can you make sure you go through the safety
briefing with her? Don't forget to show her how to use the infant seat belt, and check she knows
where the call button is.
4. I'm responsible for business class. My door is 2L - and I cross-check with 2R. I'll receive the meals
and galley equipment in business class. I'll also be responsible for keeping my area clean and tidy. As
the senior crew member I'll also coordinate all the work in economy.
5. We have a gentleman in a wheelchair- he's been allocated seat number 22C. He'll board first, ahead
of the other passengers. He has a carer with him but he's severely disabled, so can you please make
sure they have everything they need? And don't forget they'll need an individual safety briefing. Just
let me know if you have any problems.
:: PRE-FLIGHT DUTIES ::
[OBRIGATORIEDADES DO PRÉ-VOO]
Preflight Duties
Upon Boarding the Aircraft
Check overall cabin appearance/cleanliness.
Seat belts crossed.
Seatback pockets free of trash.
Each seatback pocket/literature pocket should contain:
Safety Information Card .
In-flight Magazine .
Airsick bag .
You must check for:
Tray tables clean and upright .
Seatbacks upright .
Overhead bins opened .
Adjust cabin appearance/cleanliness if needed.
Perform cabin security check.
Airsick bag – Saquinho de enjoo
Each – Cada / Todo(a)
Cleanliness – Limpeza
Free of – Livre de / Sem
Magazine – Revista
Overall – Geral
Overhead bins – Bins
Pockets – Bolsões
Pre-flight – Pré-voo
Seat belts – Cintos de segurança
Seatback – Encosto do assento
Trash – Lixo
Tray tables – Mesinhas
To adjust – Ajustar
Upright – Ereto / Perpendicular
:: PRE-FLIGHT DUTIES ::
[OBRIGATORIEDADES DO PRÉ-VOO]
Checking the emergency equipment on board the aircraft.
The Cabin Equipment Checklist consists of:
(1) Aft closet fire extinguisher (if applicable).
(1) Flight deck key
(1) H20 extinguisher
(1) Emergency medical kit
(1) On-board wheelchair
(1) Emergency light switch
(2) P.A. microphones
(2) Biohazard kits
(2) Halon extinguishers
(2) Lavatory fire extinguishers
(2) First aid kits
(2) CPR masks
(2) Boxes of latex gloves
(2) Seat belt extensions and 02 demo masks
(2) Megaphones
(3) P.B.E.s
(3) or (4) Emergency flashlights
(4) Door slide gauges, red strap above each door
(4) P.O.B.s
Aft – De popa
Breathing – Respiratório
CPR – Cardiopulmonary
resuscitation
Demo – Demonstração
Fire extinguisher – Extintor de
incêndio
First aid – Primeiros socorros
Flashlights – Lanternas
Gauges – Manômetros
Gloves – Luvas
H20 Extinguisher – Extintor de água
However – No entanto
Into – Dentro de
Key – Chave
Light switch – Interruptor de luz
O2 – Oxygen
P.B.E. – Protective Breathing
Equipment
P.O.B. – Portable Oxygen Bottle
Pieces – Partes / Peças
Shut-off valve – Válvula de
desligamento
Wheelchair – Cadeira de rodas
Match the pre-flight tasks to the pictures. Then suggest the order in which they are carried out.
1.
2.
3.
4.
5.
Check all the blankets, comfort kits, headphones, newspapers, etc. are loaded.
Check emergency equipment is working and in place.
Attend the pre-flight briefing.
Check all the food and galley equipment is loaded.
Carry out a security check of the aircraft.
Match the pre-flight tasks to the pictures. Then suggest the order in which they are carried out.
1.
2.
3.
4.
5.
Check all the blankets, comfort kits, headphones, newspapers, etc. are loaded. [D]
Check emergency equipment is working and in place. [C]
Attend the pre-flight briefing. [A]
Check all the food and galley equipment is loaded. [E]
Carry out a security check of the aircraft. [B]
The cabin crew often ask questions during pre-flight
briefings. Use the words in the box to complete the
questions.
are • can • long • many • much • what • when • where
1.
2.
3.
4.
5.
6.
7.
How ___________ children are on board?
How ___________ is the stop over?
___________ will the wheelchair go?
___________ will we arrive in Moscow?
How ___________ information do we have?
___________ time will the passengers board the aircraft?
___________ there any other passengers with special
needs?
8. ___________ you tell me what to do?
Put the words in the right order to make the original
questions.
1 after and are before duties take-off What your ?
________________________________________________
2 aircraft are Could cylinders how many on oxygen tell there
this us you ?
________________________________________________
3 any babies board children got Have on or very we young ?
________________________________________________
4 business class in is Who working ?
________________________________________________
The cabin crew often ask questions during pre-flight
briefings. Use the words in the box to complete the
questions.
are • can • long • many • much • what • when • where
1.
2.
3.
4.
5.
6.
7.
8.
How many children are on board?
How long is the stop over?
Where will the wheelchair go?
When will we arrive in Moscow?
How much information do we have?
What time will the passengers board the aircraft?
Are there any other passengers with special needs?
Can you tell me what to do?
Put the words in the right order to make the original
questions.
1 after and are before duties take-off What your ?
What are your duties before and after take-off?
2 aircraft are Could cylinders how many on oxygen tell there
this us you ?
Could you tell us how many oxygen cylinders are there
on this aircraft?
3 any babies board children got Have on or very we young ?
Have we got babies or any young children on board?
4 business class in is Who working ?
Who is working in business class?
:: PRE-FLIGHT DUTIES ::
[OBRIGATORIEDADES DO PRÉ-VOO]
Preboarding
Preboarding is a service offered on all in-flight careers flights and allows customers
requiring special assistance, customers traveling with small children, U.M.s, or any other
person in need of assistance or extra time to board the aircraft before general boarding
begins.
The flight attendant will:
Greet each customer.
Assist customers with seat selection.
Assist with stowing carry-on luggage.
Individually brief those with special needs.
General Boarding
Once preboarding is complete:
The Airport Services Agent will begin general boarding.
In some cities, customers may board through the aft entry door using portable stairs.
All Flight Attendants will go to their assigned boarding positions.
As a courtesy to our customers for stowing luggage, please keep overhead bins open
until all customers have boarded.
Assigned – Designado(a)
Boarding – Embarcando na
aeronave
Once – Uma vez que
To greet – Cumprimentar
To stow – Guardar / Acondicionar
U.M.s – Unaccompanied Minors
Label the boarding pass. Use these words. What other information is on the boarding pass?
first name ■ family name ■ flight number ■ boarding time ■ gate number ■ seat number ■ date ■ airline
1.
2.
5.
6.
3.
7.
4.
8.
Label the boarding pass. Use these words. What other information is on the boarding pass?
first name ■ family name ■ flight number ■ boarding time ■ gate number ■ seat number ■ date ■ airline
5.
1.
2.
6.
3.
7.
4.
8.
1. Airline
2. Boarding time
3. Flight number
4. Family name
5. First name
6. Date
7. Seat number
8. Gate number
Conditional Sentences / If-Clauses Type I, II and III
Conditional Sentences are also known as Conditional Clauses or If Clauses. They are used to express that the action in the main
clause (without if) can only take place if a certain condition (in the clause with if) is fulfilled. There are three types of Conditional
Sentences.
Conditional Sentence Type 1
→ It is possible and also very likely that the condition will be fulfilled.
Form: if + Simple Present, will-Future
Example: If I find her address, I’ll send her an invitation.
Conditional Sentence Type 2
→ It is possible but very unlikely, that the condition will be fulfilled.
Form: if + Simple Past, Conditional I (= would + Infinitive)
Example: If I found her address, I would send her an invitation.
Conditional Sentence Type 3
→ It is impossible that the condition will be fulfilled because it refers to the past.
Form: if + Past Perfect, Conditional II (= would + have + Past Participle)
Example: If I had found her address, I would have sent her an invitation.
Exercises on Conditional Sentences Type I
Conditional Sentence Type 1
It is possible and also very likely that the condition will be fulfilled.
Form: if + Simple Present, will-Future
Example: If I find her address, I’ll send her an invitation.
A flight attendant’s job is all about team work. So, at a pre-flight briefing, everybody comes up with a few conditions,
just to make sure that the whole crew will work properly.
1.If Caroline and Sue (prepare) __________ the drinks trolley, Phil (clean) __________ the toilet.
2.If Sarah (check) __________ the fire extinguishers, Caroline (measure) __________ the slide gauges.
3.Jane (remove) __________ the seat pocket’s trash if Aaron and Tim (move) __________ the safety card.
4.If Bob (tidy) __________ up the galley, Anita (count) __________ the meals for that flight.
5.Elaine (make) __________ the announcements if somebody (help) __________ her with the flight reports.
6.If Alan and Rebecca (fold) __________ the blankets, Mary and Connor (organize) __________ the pillows.
7.If Bob (look ) __________ after the overhead bins, Sue (let) __________ the passengers in.
8.Frank (help) __________ the disabled passengers if others (take) __________ care of the unaccompanied minors onboard.
9.Alan (serve) __________ the drinks if Jane (hand) __________ out the headphones and TV handset controls.
10.If they all (do) __________ their best, the flight (be) __________ great.
Exercises on Conditional Sentences Type I
Conditional Sentence Type 1
It is possible and also very likely that the condition will be fulfilled.
Form: if + Simple Present, will-Future
Example: If I find her address, I’ll send her an invitation.
A flight attendant’s job is all about team work. So, at a pre-flight briefing, everybody comes up with a few conditions,
just to make sure that the whole crew will work properly.
1.If Caroline and Sue (prepare) prepare the drinks trolley, Phil (clean) will clean the toilet.
2.If Sarah (check) checks the fire extinguishers, Caroline (measure) will measure the slide gauges.
3.Jane (remove) will remove the seat pocket’s trash if Aaron and Tim (move) move the safety card.
4.If Bob (tidy) tidies up the galley, Anita (count) will count the meals for that flight.
5.Elaine (make) will make the announcements if somebody (help) helps her with the flight reports.
6.If Alan and Rebecca (fold) fold the blankets, Mary and Connor (organize) will organize the pillows.
7.If Bob (look ) looks after the overhead bins, Sue and Sarah (let) will let the passengers in.
8.Frank (help) will help the disabled passengers if others (take) take care of the unaccompanied minors onboard.
9.Alan (serve) will serve the drinks if Jane (hand) hands out the headphones and TV handset controls.
10.If they all (do) do their best, the flight (be) will be great.
Exercise on Conditional Sentences Type II
Conditional Sentence Type 2
It is possible but very unlikely, that the condition will be fulfilled.
Form: if + Simple Past, Conditional I (= would + Infinitive)
Example: If I found her address, I would send her an invitation.
Janine is a daydreamer flight mechanic.
She imagines what would happen if she won the lottery.
1.If I (play) __________ the lottery, I (have) __________ a chance to hit the jackpot.
2.If I (hit) __________ the jackpot, I (be) __________ rich.
3.If I (be) __________ rich, my life (change) __________ completely.
4.I (buy) __________ a huge aircraft, if I (find) __________ a nice one.
5.If I (own) __________ a huge aircraft, I (live) __________ in the skies.
6.I (invite) __________ all my friends if I (have) __________ a house that flies.
7.I (pick) __________ my friends up in my private aircraft if they (want) __________ to spend their holidays on my plane.
8.We (have) __________ great parties if my friends (come) __________ to my “aero house”.
9.If we (want) __________ to go shopping in a big city, we (chart) __________ a helicopter.
10.But if my friends' holidays (be) __________ over, I (have) __________ to travel somewhere else.
Exercise on Conditional Sentences Type II
Conditional Sentence Type 2
It is possible but very unlikely, that the condition will be fulfilled.
Form: if + Simple Past, Conditional I (= would + Infinitive)
Example: If I found her address, I would send her an invitation.
Janine is a daydreamer flight mechanic.
She imagines what would happen if she won the lottery.
1.If I (play) played the lottery, I (have) would have a chance to hit the jackpot.
2.If I (hit) hit the jackpot, I (be) would be rich.
3.If I (be) were rich, my life (change) would change completely.
4.I (buy) would buy a huge aircraft, if I (find) found a nice one.
5.If I (own) owned a huge aircraft, I (live) would live in the skies.
6.I (invite) would invite all my friends if I (have) had a house that flies.
7.I (pick) would pick my friends up in my private aircraft if they (want) wanted to spend their holidays on my plane.
8.We (have) would have great parties if my friends (come) came to my “aero house”.
9.If we (want) wanted to go shopping in a big city, we (chart) would chart a helicopter.
10.But if my friends' holidays (be) were over, I (have) would have to travel somewhere else.
Exercise on Conditional Sentences Type III
Conditional Sentence Type 3
It is impossible that the condition will be fulfilled because it refers to
the past.
Form: if + Past Perfect, Conditional II (= would + have + Past
Participle)
Example: If I had found her address, I would have sent her an
invitation.
What a day! Your flight has had several problems.
So after the flight, supervisors discuss what could have been different.
1.If catering (pass) _______ the food quicker, our crew (have) _______ more chances to count the food.
2.If the airport service agent (run) __________ faster, passengers (have) __________ more time to board the aircraft.
3.Delay (improve) __________ if the weather (not + be) __________ so bad.
4.The pilots (prevent) __________ error message if the controllers (speak) __________ plain English.
5.If the purser (leave) __________ her house earlier, she (get) __________ to the airport in time for this flight.
6.If the crew (see) __________ the fire before, they (act) __________ against the fire more efficiently.
7.Our crew (be) __________ in better form if they (train) __________ harder the weeks before.
8.The flight (become) __________ better if the airline (send) __________ a senior crew member to replace the purser.
9.If it (be) __________ a shorter flight, our crew (sleep) __________ more.
10.If our team (rest) __________ more, they (be) __________ more attentive.
Exercise on Conditional Sentences Type III
Conditional Sentence Type 3
It is impossible that the condition will be fulfilled because it refers to
the past.
Form: if + Past Perfect, Conditional II (= would + have + Past
Participle)
Example: If I had found her address, I would have sent her an
invitation.
What a day! Your flight has had several problems.
So after the flight, supervisors discuss what could have been different.
1.If catering (pass) had passed the food quicker, our crew (have) would have had more chances to count the food.
2.If the airport service agent (run) had run faster, passengers (have) would have had more time to board the aircraft.
3.Delays (improve) would have improved if the weather (not + be) hadn’t been so bad.
4.The pilots (prevent) would have prevented error message if the controllers (speak) had spoken plain English.
5.If the purser (leave) had left her house earlier, she (get) would have got/gotten to the airport in time for this flight.
6.If the crew (see) had seen the fire before, they (act) would have acted against the fire more efficiently.
7.Our crew (be) would have been in better form if they (train) had trained harder the weeks before.
8.The flight (become) would have become better if the airline (send) had sent a senior crew member to replace the purser.
9.If it (be) had been a shorter flight, our crew (sleep) would have slept more.
10.If our team (rest) had rested more, they (be) would have been more attentive.
Could you possibly…? = Você poderia possivelmente…?
Do you mind…? = Você se importa…?
Do you think you could…? = Você acha que poderia…?
Excuse-me, please… = Com licença, por favor…
I don’t suppose you could…? = Acredito que você poderia…?
I wonder if you’d mind…? = Gostaria de saber se você se importaria…?
I’ d like to… = Eu gostaria de…
I’m sorry… = Desculpe-me…
Would it be possible…? = Seria possível…?
Would you please…? = Você poderia, por gentileza….?
’ d like you
wonder if you’d mind
be possible
you think
you mind
don’t suppose
you possibly
Would you
I’m sorry
Would you please
Diferentemente da voz ativa, em que a ênfase está em quem praticou a ação, ou seja, no sujeito, a voz passiva se
preocupa em enfatizar o objeto, ou seja, aquele que sofre a ação expressa pelo verbo.
Um exemplo de voz ativa seria:
- The men built that house. (Os homens construíram aquela casa).
Já ao se passar para a voz passiva, o primeiro passo é inverter o objeto, colocando-o no início da frase.
- That house was built by the men. (Aquela casa foi construída pelos homens).
Nota-se que, além da inversão do objeto, houve também uma mudança quanto ao tempo verbal da frase. Na voz ativa,
o verbo estava no passado simples, e na voz passiva foi acrescentado o passado do verbo “to be” mais o particípio
do verbo. Além disso, houve também o acréscimo de by logo após a locução verbal.
Nem todas as frases seguirão o mesmo modelo acima. É preciso, portanto, estar atento ao tempo verbal da frase na
voz ativa, para saber em que tempo verbal ela deverá vir na voz passiva.
Exemplos:
Present Continuous
Active: Susan is cooking dinner. (Susan está cozinhando o jantar.)
Passive: Dinner is being cooked by Susan (O jantar está sendo cozinhado por Susan.)
TEMPO NA VOZ ATIVA
Presente Simples
Presente Contínuo
Passado Simples
Passado Contínuo
Futuro Simples
Presente Perfeito
Passado Perfeito
Futuro II “Going To”
VOZ PASSIVA
EXEMPLOS
Voz ativa: Bob writes letters. (Bob escreve cartas).
are/ is + particípio
Voz Passiva: Letters are written by Bob. (Cartas são escritas por
Bob).
Voz ativa: Bob is writing a letter. (Bob está escrevendo uma carta).
is/are + being + verbo no particípio Voz passiva: A letter is being written by Bob. (Uma carta está
sendo escrita por Bob).
Voz ativa: Bob wrote a letter. (Bob escreveu uma carta).
was/were + verbo no particípio
Voz passiva: A letter was written by Bob. (Uma carta foi escrita por
Bob).
Voz ativa: Bob was writing a letter. (Bob estava escrevendo uma
was/were + being + verbo no
carta).
particípio
Voz passiva: A letter was being written by Bob. (Uma carta estava
sendo escrita por Bob).
Voz ativa: Bob will write a letter. (Bob escreverá uma carta).
will be + verbo no particípio
Voz passiva: A letter will be written by Bob. (Uma carta será escrita
por Bob).
Voz ativa: Bob has written letters. (Bob tem escrito cartas).
has/have + been + verbo no
Voz passiva: Letters have been written by Bob. (Cartas têm sido
particípio
escritas por Bob).
Voz ativa: Bob had written letters. (Bob tinha escrito cartas).
had been + verbo no particípio
Voz passiva: Letters had been written by Bob. (Cartas tinham sido
escritas por Bob).
Voz ativa: Bob is going to write a letter. (Bob escreverá uma carta).
am/is/are + going to be + verbo no
Voz passiva: A letter is going to be written by Bob. (Uma carta será
particípio
escrita por Bob).
Rewrite the sentences in passive voice.
1. I can answer the questions at the pre-flight briefing.
__________________________________________
2. You should open the overwing window exit.
__________________________________________
3. The passenger must fill in the immigration form.
__________________________________________
4. The pilot could not understand the instructions.
__________________________________________
5. Will the teacher test our English?
__________________________________________
6. Could the purser serve that passenger?
__________________________________________
7. The airline company will update the fleet.
__________________________________________
8. The crew members have counted the meals on board.
__________________________________________
9. The flight attendant served coffee to the passengers.
__________________________________________
10. The airport agent has checked the baggage.
__________________________________________
11. The airline company hired new employees.
__________________________________________
12. Nobody could stop the faulty engine.
__________________________________________
Rewrite the sentences in passive voice.
1. I can answer the questions at the pre-flight briefing.
The questions can be answered by me at the pre-flight briefing.
2. You should open the overwing window exit.
The overwing window exit should be opened by you.
3. The passenger must fill in the immigration form.
The immigration form should be filled in by the passenger.
4. The pilot could not understand the instructions.
The instructions could not be understood by the pilot.
5. Will the teacher test our English?
Will our English be tested by the teacher?
6. Could the purser serve that passenger?
Could that passenger be served by the purser?
7. The airline company will update the fleet.
The fleet will be updated by the airline company.
8. The crew members have counted the meals on board. The meals on board have been counted by the crew members.
9. The flight attendant served coffee to the passengers. Coffee was served to the passengers by the flight attendant.
10. The airport agent has checked the baggage.
The baggage has been checked by the airport agent.
11. The airline company hired new employees.
New employees were hired by the airline company.
12. Nobody could stop the faulty engine.
The faulty engine could not be stopped by anyone.
Change the following sentences to passive or active voice:
1. International Civil Aviation Organization (ICAO) provides general rules.
__________________________________________________________________________________________________
2. The Convention on International Civil Aviation established the International Civil Aviation Organization (ICAO).
__________________________________________________________________________________________________
3. The Convention establishes rules of airspace, aircraft registration and safety.
__________________________________________________________________________________________________
4. The document was signed by 52 signatory states.
__________________________________________________________________________________________________
5. The Convention is supported by eighteen annexes containing standards and recommended practices (SARPs).
__________________________________________________________________________________________________
6. IATA represents around 230 airlines comprising 93% of scheduled international air traffic.
__________________________________________________________________________________________________
7. ANAC regulates the concessions of Brazilian airlines.
__________________________________________________________________________________________________
Change the following sentences to passive or active voice:
1. The International Civil Aviation Organization (ICAO) provides general rules for aviation.
General rules for aviation are provided by the International Civil Aviation Organization (ICAO).
2. The Convention on International Civil Aviation established the International Civil Aviation Organization (ICAO).
The International Civil Aviation Organization (ICAO) was established by the Convention on International Civil Aviation.
3. The Convention establishes rules of airspace, aircraft registration and safety.
Rules of aircraft airspace, aircraft registration and safety are established by the Convention.
4. The document was signed by 52 signatory states.
52 signatory states signed the document.
5. The Convention is supported by eighteen annexes containing standards and recommended practices (SARPs)
Eighteen annexes containing standards and recommended practices (SARPs) support the Convention.
6. IATA represents around 230 airlines comprising 93% of scheduled international air traffic.
Around 230 airlines comprising 93% of scheduled international air traffic are represented by IATA.
7. ANAC regulates the concessions of Brazilian airlines.
Concessions of Brazilian airlines are regulated by ANAC.
:: PRE-FLIGHT DUTIES ::
[OBRIGATORIEDADES DO PRÉ-VOO]
Pushback and Taxi-Out Procedures
The "A" Position Flight Attendant will:
Give Emergency Briefing P.A. positioned in the aft galley.
Upon completion of the Emergency Briefing P.A., do a final walkthrough visually
ensuring if the cabin is secured, check all slides are armed, check forward and aft galleys
are secured and take position on the forward jumpseat.
Adjust the cabin lights as follows:
Day: Cabin lights should remain on bright for day flights. Remember our customers need
good light to read and work. It is not enough to rely on daylight.
Evening flight: Prior to takeoff adjust cabin lights to dim to acclimate customer's eyes for
outside conditions in the event of an emergency. Once airborne, cabin lights may then be
adjusted accordingly.
Emergency Briefing Procedures
Prior to the Emergency Briefing P. A. the Flight Attendants will remove the briefing cards
and start to demonstrate the emergency briefing procedures.
Accordingly – De acordo /
Adequadamente
Airborne – Em voo
Bottom – Debaixo
Bright – Claro(a)
Cushion – Almofada
Delay – Atraso
Demo – Demonstração
Device – Dispositivo
Dim – Escuro
Enough – Suficiente
Gate – Portão de embarque
Infants – Crianças de colo
Jumpseat – Assento do comissário
Length – Duração
Mid – Do meio
Referring – Encaminhando
Regarding – Relativo a
To deplane – Desembarcar
To point out – Apontar / Mostrar
To rely on – Contar com
To smoke – Fumar
Walkthrough – Acompanhamento
Whether or not – Se sim ou se não
boarding
bags
lockers
items
devices
gate
aisle
departure
door
seat
:: CRUISE FLIGHT ::
[VOO DE CRUZEIRO]
Cruise Flight
Cruise flight is the segment of flight after takeoff and before final approach. During this
segment of flight, the following will occur:
Flight Attendants will provide all customers with enthusiastic and sincere In-flight
Customer Service.
Flightdeck beverage service will be completed only after initial customer service has
been accomplished.
Information between flightdeck and Flight Attendants may be exchanged regarding:
pertinent information for Flight Attendants (i.e. inclement weather, ATC delays,
rescheduled aircraft changes, reroutes, etc.), need for assistance when deplaning UM's,
need for wheelchairs, seat cushions and lavatory service at arriving city, assistance with
customer needs, concerns, and inquiries.
Fire prevention:
"A" and "B" Flight Attendants must periodically check the forward and aft lavatories, cabin
and galley for signs, indications, and threats of fire.
In-flight service
Once on a cruise level, flight attendants start to perform the in-flight service to include:
Accomplished – Realizado /
Concluído
Approach – Aproximação
ATC – Air Traffic Control
Cans – Latas
Concerns – Preocupações
Cruise flight – Jornada / Viagem /
Em voo
Cups – Copos descartáveis
Descent – Descida
Evening / Night – Anoitecer / Noite
Exchanged – Trocado(a)
Eyes – Olhos
Fire – Incêndio
Inclement – Severo(a)
Inquiries – Perguntas / Dúvidas
Landing – Aterrissagem
Luggage – Bagagem
Only – Somente
Politely – Educadamente
Threats – Ameaças
Through – Através
To provide – Prover / Fornecer
To take-off – Decolar
Turned on – Aceso(a) / Ligado(a)
Weather – Tempo (meteorologia)
X

X
Listen and complete the dinner menu:
Listen and complete the dinner menu:
Pasta with beef
Green salad
Chocolate cake
lemon chicken
peas and carrots
FA: Would you like pasta with beef or lemon chicken?
Pax: Sorry, what's the pasta?
FA: It's little noodles - macaroni - served with a red sauce.
The sauce is made from beef and tomatoes. The side dishes
are a green salad and cooked peas and carrots. There's also
a bread roll with some butter. It also comes with dessert some cake. Chocolate cake.
Pax: And what does the lemon chicken come with?
FA: The lemon chicken comes with the same side dishes.
The only difference between the two meals is the main
course.
Pax: OK. I'll try the lemon chicken, please.
FA: Here you go.
Pax: Thanks.
to drink
I offer
Would you like
care for
Shall I
Do you take
Have you got
please
I’d like
May I have
Can I have
X

X

Reported Speech - Discurso Indireto
É possível relatar o que foi dito por alguém de duas formas: utilizando o discurso direto (nesse caso apenas transcreve-se o
que foi dito) e através do discurso indireto (quando optamos por contar com nossas próprias palavras o que foi dito).
Exemplo:
Discurso direto: Bob said: “I love Mary”. (Bob disse: “Eu amo a Mary”).
Discurso indireto: Bob said that he loved Mary. (Bob disse que ele amava a Mary).
Discurso direto: Bob told Mary: “I love you”. (Bob disse à Mary: “Eu te amo”).
Discurso indireto: Bob told Mary that he loved her. (Bob disse à Mary que a amava).
Diferença de “said” e “told”
Apesar de ambos significarem “disse”, devemos usar “said” toda vez em que na frase não for mencionado com quem se está
falando. O uso do “told”, no entanto, deve ser usado sempre que for mencionado com quem se está falando, como no exemplo
acima: Bob disse à Mary, logo, Bob told Mary, e nunca, Bob said Mary.
Fique atento com as seguintes mudanças quando construir uma sentença utilizando direct ou indirect speech.
Direct Speech
Reported Speech
Today
That day
Now
Then
Yesterday
The day before
… days ago
… days before
Last week
The week before
Next year
Tomorrow
The following year
The next day / the following day
Here
There
This
That
These
Those
Exercise on Reported Speech
Complete the sentences in reported speech. Note whether the sentence is a request, a statement or a question.
1. He said, "I like this aircraft we are flying today."
→ He said (that) _________________________________________________.
2. "Where is your supervisor for this flight?" she asked me.
→ She asked me _________________________________________________.
3. “I’m sorry, but I don't speak Italian," she said to the passenger.
→ She said to the passenger (that) _________________________________________________.
4. "Say hello to your new purser," they said.
→ They asked me (us) _________________________________________________.
5. "The flight took off at seven o'clock," he said.
→ He said (that) _________________________________________________.
6. "Don't serve any more drinks to that passenger, crew" she said.
→ She told the crew _________________________________________________.
7. "Where have you spent your holidays?" she asked him.
→ She asked him _________________________________________________.
8. "I never make mistakes," the pilot said.
→ The pilot said (that) _________________________________________________.
9. "Does she know Robert, the flight controller?" he wanted to know.
→ He wanted to know _________________________________________________.
10. "Don't give up your career in aviation," the airline executive told the staff.
→ The airline executive advised the staff _________________________________________________.
Exercise on Reported Speech
Complete the sentences in reported speech. Note whether the sentence is a request, a statement or a question.
1. He said, "I like this aircraft we are flying today."
→ He said (that) he liked that aircraft they were flying that day.
2. "Where is your supervisor for this flight?" she asked me.
→ She asked me where my supervisor for that flight was.
3. “I’m sorry, but I don't speak Italian," she said to the passenger.
→ She said to the passenger (that) she was sorry, but she didn’t speak Italian.
4. "Say hello to your new purser," they said.
→ They asked me (us) to say hello to my (our) new purser.
5. "The flight took off at seven o'clock," he said.
→ He said (that) the flight had taken off at seven o’clock.
6. "Don't serve any more drinks to that passenger, crew" she said.
→ She told the crew not to serve any more drinks to that passenger.
7. "Where have you spent your holidays?" she asked him.
→ She asked him where he had spent his holidays.
8. "I never make mistakes," the pilot said.
→ The pilot said (that) he never made mistakes.
9. "Does she know Robert, the flight controller?" he wanted to know.
→ He wanted to know if she knew Robert, the flight controller.
10. "Don't give up your career in aviation," the airline executive told the staff.
→ The airline executive advised the staff not to give up their career in aviation.
On international flights, you may need to offer passengers duty-free items. Listen. Tick the price you hear for each
item.
On international flights, you may need to offer passengers duty-free items. Listen. Tick the price you hear for each
item.
1.
Pax
CC
Pax
CC
Pax
CC
How much is the rose flower perfume?
That's forty-nine euros, madam.
No, I mean in dollars. How much is it in
dollars?
That's sixty-nine dollars.
Can you give me change in dollars?
I'm afraid I can only give you change in
euros, madam.
4.
Pax
CC
Pax
CC
5.
Pax
2.
Pax
CC
Pax
CC
Can I see the titanium watch?
Sure. Here you are. It's eighty-five euros.
How much is that in yen?
Eleven thousand yen, madam.
3.
Pax
pay
CC
Pax
CC
I'd like the MP3 player cord, but can I
in zloty?
Yes, madam.
What's twenty-one euros in zloty?
It's ninety zloty.
CC
Pax
Can I pay for this pendant with my Visa
card?
Sure.
Can you charge in Singapore dollars?
No problem. It'll be a hundred and twenty
Singapore dollars.
Would you mind showing me the designer
purse?
Sure, no problem. That's seventy-nine
euros.
How much in dirhams?
CC Four hundred and twenty-five Dubai
dirhams.
:: FINAL APPROACH PROCEDURES ::
[PREPARAÇÃO PARA O POUSO]
All Flight Attendants will:
Conduct a final walkthrough ensuring that all seat backs and tray tables are in upright
and locked positions, all carry on items are secured and that all seatbelts are fastened.
Take assigned jumpseat position.
Assume brace position for landing
Observe flightdeck
Do a 30 Second Review
Taxi-In Procedures
Once the aircraft has landed and is actively taxiing on the runway to the terminal, the
following will occur.
All Flight Attendants will:
Ensure all customers remain seated with seat belts fastened, seatbacks and tray tables
in full upright and locked position and luggage properly stowed until aircraft comes to a
complete stop at the gate and the Captain turns off the "Fasten Seat Belt" sign.
Remain seated during this time unless there is a safety-related occurrence in the cabin.
Airport service agente – Despacho
Airstrip – Pista
Arrival – Chegada
Between – Entre
Duty – Serviço / Responsabilidade
Flights – Voos
Full – Completo(a) / Inteiro(a)
Gate – Portão de embarque
Ground – Solo
Jetway/Airstrips – “Fingers”
Jumpseat – Assento do comissário
Locked – Travado(a)
Once – Uma vez que
Properly – Corretamente
Regardless – Independentemente
Review – Revisão
Runway – Pista
Scheduled – Programado(a)
Stairs – Escadas
To blend – Misturar
To crack – Abrir
To deplane – Desembarcar
To remain – Manter
To turn off – Desligar
Tray tables – Mesinhas
Unless – A menos que
Upright – Para cima
:: TERMINATION OF DUTY ::
[TÉRMINO DA JORNADA DE TRABALHO]
Deplaning Procedures
All Flight Attendants will:
Assume their respective positions for customers deplaning to extend "Good-byes" and
assist customers as necessary.
Cabin Clean Up
Once all customers have deplaned, all Flight Attendants will assist with cabin clean up.
Cabin clean up upon customer deplaning consists of:
Crossing seatbelts.
Picking up trash in and around customer seats and in seatback pockets, emptying ash
trays as necessary.
Resuming all pillows and blankets to the designated overhead bin.
Opening all the overhead bins.
Cleaning and restocking lavatories.
Keeping floors free of refuse and water.
Washing sink and mirrors as necessary.
Ensuring toilets flush properly. (If toilets do not flush, fill the sink four or five times with
water and let drain 4 or 5 times. If toilet still does not flush, notify the Captain so he can
request assistance.)
Ashtrays – Cinzeiros
At least – Pelo menos
Blankets – Mantas / Cobertas
Clean up – Limpeza
Enforced – Reforçado(a)
Floor – Chão
Flush – Descarga
Fueler – Pessoa que abastece
combustível
Fueling – Abastecimento de
combustível
Main – Principal
Mirrors – Espelhos
Pillows – Travesseiros
Refuse – Restos
Safe – Cofre
Sink – Pia
Times – Vezes
To fill – Encher
To keep – Manter
To pick up – Coletar
To resume – Devolver
To wash – Lavar
So/Neither/Too/Either
Você gosta de pizza? Sim? Eu também! E gosta de jiló? Não? Eu também não!
Bastante simples concordar com algo, dizer que também gosta ou desgosta de alguma coisa, não é mesmo?!
Para fazer isso no Inglês, temos inúmeras opções a nossa escolha. Usamos: So, Neither, Too e Either.
Too and Either
Usar o "too" e o "either" é bastante simples: Se quiser concordar com algo na afirmativa, use o "too" no final da frase. Se
quiser concordar com algo na negativa, use o "either" no final da frase negativa.
John: I like pizza.
Mary: I like pizza, too!
Paul: I don't like cabbage.
Jane: I don't like cabbage, either!
So and Neither
Usar o "so" e o "neither" também é bastante simples, basta prestar atenção na frase com a qual está concordando. Para
concordar afirmativamente, use o SO + auxiliar (ou verbo to be) + pessoa que concorda. Para concordar negativamente, use o
NEITHER + auxiliar (ou verbo to be) + pessoa que concorda.
John: I can dance. (Eu sei dançar)
Mary: So can I. (Eu também)
Paul: I am Brazilian. (Sou brasileiro)
Jane: So am I. (Eu também)
John: I can't sing. (Não sei cantar)
Mary: Neither can I. (Nem eu)
Paul: I am not Italian. (Não sou italiano)
Jane: Neither am I. (Nem eu)
So/Neither/Too/Either
Em alguns casos, você pode ficar um pouco confuso(a) procurando o auxiliar para usar com o So ou o Neither. Geralmente,
isso ocorre com o "present simple" e com o "past simple", que não exibem o auxiliar em frases afirmativas. Mas, é fácil.
Afinal, todos sabemos que o auxiliar para o "present simple" é o DO/DOES e para o "past simple" é o DID, não é mesmo?!
Assim, veja os exemplos abaixo:
John: I have a dog. (Tenho um cachorro)
Paul: I went to the movies. (Fui ao cinema)
Mary: So do I. (Eu também)
Jane: So did I. (Eu também)
Ainda, você não precisa concordar com as coisas sempre em seu nome. Pode concordar em relação a outras pessoas
também. Veja:
John: I love rock 'n roll. (Adoro rock)
Mary: So does Peter. (O Peter também)
Paul: She can't swim. (Ela não sabe nadar)
Jane: Neither can they. (Eles também não)
Answer too or either.
1. I’m happy being a flight attendant. I’m happy being a flight attendant ____.
2. I’m not hungry now. I’m not hungry ____.
3. I’m going out once my flight is finished. I’m going out ____.
4. It rained on Saturday and we had several flight delays. It rained on Sunday ____.
5. She can’t fly a plane. She can’t drive a car ______.
6. I am scare of flying. I am scared of flying ____.
7. Her mother is a teacher. Her father is a teacher ____.
8. I can’t find the flight attendant in charge. I can’t fly the pilot in charge ______.
9. I am having an interview at GOL airlines tomorrow. Great, I’m having an interview at GOL airlines ______, but not tomorrow.
10. I didn’t buy my tickets to go to Egypt yet. I didn’t buy them ______.
Answer with So….I or Neither…I.
1. I can’t speak Portuguese . ______________________.
2. I’m studying English. ______________________.
3. I can’t fly a plane. ______________________.
4. I’m not American. ______________________.
5. I like to cook. ____________________________.
6. I don’t like cold weather. ____________________.
7. I slept well last night. _______________________.
8. I’ve never been to India. ___________________.
9. I’m going out tomorrow night. _______________.
10. I wasn’t sick last week. ___________________.
Answer too or either.
1. I’m happy being a flight attendant. I’m happy being a flight attendant too.
2. I’m not hungry now. I’m not hungry either.
3. I’m going out once my flight is finished. I’m going out too.
4. It rained on Saturday and we had several flight delays. It rained on Sunday too.
5. She can’t fly a plane. She can’t drive a car either.
6. I am scare of flying. I am scared of flying too.
7. Her mother is a teacher. Her father is a teacher too.
8. I can’t find the flight attendant in charge. I can’t fly the pilot in charge either.
9. I am having an interview at GOL airlines tomorrow. Great, I’m having an interview at GOL airlines too, but not tomorrow.
10. I didn’t buy my tickets to go to Egypt yet. I didn’t buy them either.
Answer with So….I or Neither…I.
1. I can’t speak Portuguese . Neither can I.
2.I’m studying English. So am I.
3. I can’t fly a plane. Neither can I.
4. I’m not American. Neither am I.
5. I like to cook. So do I.
6. I don’t like cold weather. Neither do I.
7. I slept well last night. So did I.
8. I’ve never been to India. Neither have I.
9. I’m going out tomorrow night. So am I.
10. I wasn’t sick last week. Neither was I.
1. 'I'm exhausted.'
6. 'I don’t want one.’
A. 'So do I.'
B. 'So am I.'
A. 'I don't.'
B. 'Neither do I.'
2. 'I was late.'
7. 'I'm staying in tonight.'
A. 'So did I.'
B. 'So was I.'
A. 'So will I.'
B. 'So am I.'
3.'I didn't finish it.‘
8. 'I was shocked.‘
A. 'Neither was I.'
B. 'Neither did I.‘
A. 'So was I.'
B. 'Neither was I.'
4. 'I didn't enjoy it.'
9. 'I found it very hard.‘
A. ‘Neither did I.'
B. 'So did I.‘
A. 'So did I.'
B. 'So would I.‘
5. 'I'd like a coffee, please.'
10. 'I don't fancy it.‘
A. 'So had I.'
B. 'So would I.'
A. ‘Neither do I.'
B. 'I do.'
1. 'I'm exhausted.'
6. 'I don’t want one.’
A. 'So do I.'
B. 'So am I.'
A. 'I don't.'
B. 'Neither do I.'
2. 'I was late.'
7. 'I'm staying in tonight.'
A. 'So did I.'
B. 'So was I.'
A. 'So will I.'
B. 'So am I.'
3.'I didn't finish it.‘
8. 'I was shocked.‘
A. 'Neither was I.'
B. 'Neither did I.‘
A. 'So was I.'
B. 'Neither was I.'
4. 'I didn't enjoy it.'
9. 'I found it very hard.‘
A. ‘Neither did I.'
B. 'So did I.‘
A. 'So did I.'
B. 'So would I.‘
5. 'I'd like a coffee, please.'
10. 'I don't fancy it.‘
A. 'So had I.'
B. 'So would I.'
A. ‘Neither do I.'
B. 'I do.'
1. As a flight attendant, what are the items required for each and every flight of yours?
A. Your luggage, your lipstick, your deodorant, and your photographic I.D.
B. Your uniform, your luggage, your insurance documentation, and medical report.
C. Your uniform, an updated flight attendant manual, your company I.D., a working flashlight, and airport ID.
D. Your personal belongings and your uniform.
2. What are the flight attendant’s very first pre-flight duties upon boarding the aircraft?
A. Check cleanliness, seat-belts and pockets.
B. Check toilets, meals and the weather.
C. Check flightdeck instruments panel.
D. Check aeronautical charts.
3. What should each seatback pocket / literature pocket contain?
A. Magazines, newspapers, games and videos.
B. Towels, pillows and blankets.
C. A first-aid kit.
D. Safety card, magazine and airsick bag.
4. Which of the following items must be in the upright position for both take-off and landing?
A. Wheelchairs and walking canes.
B. Tray tables and seatbacks.
C. Toilet seats and jumpseats.
D. Galley cabinets.
1. As a flight attendant, what are the items required for each and every flight of yours?
A. Your luggage, your lipstick, your deodorant, and your photographic I.D.
B. Your uniform, your luggage, your insurance documentation, and medical report.
C Your uniform, an updated flight attendant manual, your company I.D., a working flashlight, and airport ID.
D. Your personal belongings and your uniform.
2. What are the flight attendant’s very first pre-flight duties upon boarding the aircraft?
A Check cleanliness, seat-belts and pockets.
B. Check toilets, meals and the weather.
C. Check flightdeck instruments panel.
D. Check aeronautical charts.
3. What should each seatback pocket / literature pocket contain?
A. Magazines, newspapers, games and videos.
B. Towels, pillows and blankets.
C. A first-aid kit.
D Safety card, magazine and airsick bag.
4. Which of the following items must be in the upright position for both take-off and landing?
A. Wheelchairs and walking canes.
B Tray tables and seatbacks.
C. Toilet seats and jumpseats.
D. Galley cabinets.
5. Serving trays, drink order pads, beverages, and peanuts are supplies for the ...
A... toilets.
B... galleys.
C... cockpit.
D... cargo compartment.
6. What type of passengers are not allowed at the overwing window exit row?
A.
B.
C.
D.
Federal marshals.
Health passengers and teenagers.
Elderly passengers, pregnant women, unaccompanied minors, and child under age 2.
Police officers, doctors and nurses.
7. Prisoners and guards should seat…
A... in the last available row of seats.
B... wherever they want.
C... in the first available row of seats.
D... in the cockpit, close to the captain.
8. When the Fasten Seat Belt sign is turned on in preparation for landing, a Flight Attendant will ...
A... take a seat as soon as possible.
B... make the PA and walk through the cabin ensuring seatbelts are fastened.
C... walk through the cabin serving coffee.
D... make the PA and walk through the cabin ensuring electronic devices are on.
5. Serving trays, drink order pads, beverages, and peanuts are supplies for the ...
A
B
C
D
... toilets.
... galleys.
... cockpit.
... cargo compartment.
6. What type of passengers are not allowed at the overwing window exit row?
A. Federal marshals.
B. Health passengers and teenagers.
C Elderly passengers, pregnant women, unaccompanied minors, and child under age 2.
D. Police officers, doctors and nurses.
7. Prisoners and guards should seat…
A... in the last available row of seats.
B... wherever they want.
C... in the first available row of seats.
D... in the cockpit, close to the captain.
8. When the Fasten Seat Belt sign is turned on in preparation for landing, a Flight Attendant will ...
A... take a seat as soon as possible.
B... make the PA and walk through the cabin ensuring seatbelts are fastened.
C... walk through the cabin serving coffee.
D... make the PA and walk through the cabin ensuring electronic devices are on.
9. True or false: When the aircraft is being fueled, customers may remain onboard providing the following is observed:
The main entry door must remain open.
Flight Attendants don’t need to be onboard the aircraft for fueling procedures.
No smoking regulations must be enforced.
A Flight Attendant won’t notify the fueler immediately if fuel vapors become detectable in the cabin.
10. On termination of duty, prior to leaving the aircraft flight attendants will:
Ensure galleys have been cleaned and restocked.
Make sure liquor’s money is deposited in the pilot’s account.
Crosscheck each other's slides to ensure they are disarmed.
Leave all doors and windows opened in case of an emergency.
11. How do we say in English?
Assento de comissário:
Bolsão:
Despacho:
Janela acima da asa:
Papel higiênico:
Papel toalha:
Perigo / Risco:
Sabonete:
Trolleys / Carrinhos:
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9. True or false: When the aircraft is being fueled, customers may remain onboard providing the following is observed:
[T] The main entry door must remain open.
[F] Flight Attendants don’t need to be onboard the aircraft for fueling procedures.
[T] No smoking regulations must be enforced.
[F] A Flight Attendant won’t notify the fueler immediately if fuel vapors become detectable in the cabin.
10. On termination of duty, prior to leaving the aircraft flight attendants will:
[T] Ensure galleys have been cleaned and restocked.
[F] Make sure liquor’s money is deposited in the pilot’s account.
[T] Crosscheck each other's slides to ensure they are disarmed.
[F] Leave all doors and windows opened in case of an emergency.
11. How do we say in English?
Assento de comissário:
Bolsão:
Despacho:
Janela acima da asa:
Papel higiênico:
Papel toalha:
Perigo / Risco:
Sabonete:
Trolleys / Carrinhos:
Jumpseat
Pocket
Airport Service Agent
Overwing window
Toilet paper
Kitchen towel
Danger / Hazard
Soap
Trolleys / Serving trays
12. What is it in Portuguese?
Arrival:
Blankets:
Blue cheese:
Delay:
Dessert:
Duty-free goods:
Fire:
Floor:
Fuel:
Gate:
Goose:
Ground:
Infant:
Landing:
Main course:
Peanuts:
Pillows:
Runway:
Sink:
Stairs:
Take-off:
Turkey:
Vegan meal:
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12. What is it in Portuguese?
Arrival:
Blankets:
Blue cheese:
Delay:
Dessert:
Duty-free goods:
Fire:
Floor:
Fuel:
Gate:
Goose:
Ground:
Infant:
Landing:
Main course:
Peanuts:
Pillows:
Runway:
Sink:
Stairs:
Take-off:
Turkey:
Vegan meal:
Chegada
Cobertores
Gorgonzola
Atraso
Sobremesa
Produtos livres de impostos ou taxas
Fogo / Incêndio
Chão
Combustível
Portão de embarque
Ganso
Solo
Criança de colo
Pouso / Aterrissagem
Prato principal
Amendoins
Travesseiros
Pista de decolagem
Pia
Escadas
Decolagem
Perú
Refeição vegana